BT Contract, Moving to a Different Exchage & Callsure Call Redirection!

Danni1710

Hi, firstly I have a small business and I am moving premises shortly. BT inform me that the new premises are on a different exchange and so I can't take my number with me :mad:, personally I surprised BT don't port numbers between their own exchanges for a silly fee! But anyway they don't and im told there is no way around this so all my advertising etc will become useless unless I can have calls redirected. Now if I am correct I can have a recorded message re-directing call for approx. £30 per quarter (which i think may put callers off) or calls forwarded if I keep the old line active and pay both line rentals and a silly fee, which isn't going to be economical to the business. Anyhow, i have seen a website for callsure07050 which it seems solves the problem for a smaller fee than BT -at least until I can change my Yellow Pages ad etc next year but I can't see any feedback on them. Has anyone had any dealings with them before or can you provide a reputable alternative? Thanks!

Heinz

If it involves, as the website name you quote suggests, the use of an 070 number, avoid it (the fact that 070 numbers are not mobile numbers and cost up to 50p/minute to call is becoming more widely known and you will lose business).

Danni1710

Im not convienced that it does, but Im not professing to understand...this is from the website:

Number Porting

• Perfect for keeping your old number when you move premises (even outside your local area)
• Save Money - pay as little as £3 per month. (BT charge over £100 per quarter for a simple call diversion from one exchange to another)
• You can also save money when you move from a dedicated fixed fax line to our FAX to EMAIL service.
• Switch Phone Providers to us (and you can keep your old number)
• Porting is available for BT, Energis, Virgin Media (Telewest/NTL/Eurobell) and many VoIP numbers.
• You can now port all BT and Virgin Media geographic area code telephone numbers. Non-geographic numbers beginning with 08 (e.g 0800, 0870, 0845) supplied by BT or Energis can also be ported. We regret that we cannot port Virgin Media non-geographic numbers beginning with 08.
• We are also able to port numbers from some existing VoIP providers such as Sipgate and Vonage (providing you have their agreement to do so).

Frequently Asked Questions about Porting your Phone or Fax Number
How do I check if my number is portable?

Can I Keep My Existing Number(s) ?

We can port fixed line and VoIP numbers from companies we have porting agreements with. Portable numbers should be live and have an active service with the current provider. If you are unsure whether the number is portable please contact the Porting team. We can migrate from the following companies:

*BT Retail geographic and non-geographic numbers
*BT Wholesale (e.g. Talk Talk, OneBill Telecom) geographic and non-geographic numbers
* Virgin Media (NTL / Telewest) geographic numbers only
*Energis non-geographic only
*Magrathea Telecom Clients (a wide variety of VoIP Companies included)
*Gamma Telecom Clients (a wide variety of VoIP Companies included)

Note it is possible to port all BT geographic area code telephone numbers and non-geographic BT numbers beginning with 08 (e.g 0800, 0870, 0845).

Online Number Lookup Facility

You can check who the operator is using the online XX. Simple input your telephone number in the 'Partial Telephone Number to Lookup' field and then click on 'Lookup Number'. The search result will display the 'Operator'.

Porting Restrictions

The following circumstances will not prevent the export of a number:

*Change number Interception (CNI)
* Permanent call diversion
* Subsequent ports (where a number has been previously ported from Virgin and now billed by BT)

The following circumstances will prevent the export of a number:

*Numbers associated with a temporary service
*Inactive numbers
*A non-BT or Virgin Media account number (unless with another VoIP provider*)
* A non-BT or Virgin Media provided number (unless with another VoIP provider*)
* To port a SIP number we would require a letter of authorisation from the losing provider and also the letter of authorisation customer.

How much does Porting my Phone Number cost?

* 1 single line request = £20
* Up to 10 single lines = £100
* PBX 10 lines or less = £100
* PBX 11 or more (or a centrex site) = £200
* Simple DDI Block of 10 = £100
* Complex DDI Block of 11+ = £200
* ISDN upto 10 lines = £100
* ISDN 11+ lines = £200

Please note that any Resubmissions/Changes are charged at £20 + VAT. Classified as order rejected by BT due to incorrect information, Porting date change, cancellation.




On top of the porting fee you must pay for the service that you move your number onto:

1. Remote Call Forwarding (Call Diversion)
   Remote Call Forwarding: £3 per month plus call diversion fees
   UK Unlimited Remote Call Forwarding: £8.50 per month (free diverts to UK Landlines)
   Remote Call Forwarding with Special Features: £5 Setup Plus £7 per month plus diversion Fees
   UK Unlimited Remote Call Forwarding with Special Features: £25 setup plus £15 per month (free diverts to UK Landlines)
   International Unlimited Remote Call Forwarding with Special Features: £25 setup plus £25 per month (divert free to 35 International Landlines
2. Voice over IP
   Single User VoIP: £8.50 per month (free diverts to UK Landlines) INCLUDES FREE VoIP adapter
   Multi User VoIP Special Features: £5 Setup Plus £7 per month plus outbound call charges
   UK Unlimited Multi User VoIP with Special Features: £25 setup plus £15 per month (free outbound calls to UK Landlines) INCLUDES FREE VoIP adapter or VoIP Phone
   International Unlimited Multi User VoIP with Special Features: £25 setup plus £25 per month (free outbound calls to 35 International Landlines) INCLUDES FREE VoIP adapter or VoIP Phone
3. SIP/IAX2 Inbound Trunks- £3 per month per channel
4. Fax to Email: £10 setup plus £3 per month
   
   All prices plus VAT.

Porting Timescales

Below are details on processing time for different types of numbers to be ported. If there are any problems Gradwell will contact you to advise. We cannot port on weekends.

* 1 single line request = Up to 10 working days from acceptance
* Up to 10 single lines = Up to 20 working days from acceptance
* PBX 10 lines or less = Up to 14 working days from acceptance
* PBX 11 or more (or a centrex site) = Up to 22 working days from acceptance
* Complex DDI = Up to 27 working days from acceptance
* ISDN 10 lines or less = Up to 14 working days from acceptance
* ISDN 11 lines or more = Up to 27 working days from acceptance
For VoIP NUMBERS this takes up to 3 days to complete once permission is granted.

Will there be any interruption to my Phone or Fax Service?
There is no loss of service in porting numbers as we give you a date and time for the port to take place and check that it's all working before agreeing to cease the service with your current provider.

What do I need to do to start the process of moving (porting) my phone number?




To port a BT, Virgin Media (Telewest/ NTL/Eurobell), VoIP or Energis number we require the following:

• Front page copy of the latest BT, Energis, Virgin Media or VoIP provider phone bill for the number(s) to be ported. (Please fax to 01753 208044 or email to callsure). Please also include your initial contact details; Name, Phone Number, email address.
• Setup an account with us plus Payment for Porting - Please call 01753 624121
• Completed Porting Form. This will be provide once we have received your latest bill and payment.

What happens if I have Broadband or other services on the line/number I wish to Port?
NB: Any numbers with services attached/associated to them (e.g. fax, broadband, alarm systems, credit card machines) will be ceased when the number is ported over to us. If this is the case you must arrange to transfer these services to new number with BT or Virgin Media before attempting to port

Can I Port Numbers from Outside the UK or From Skype?
You may be able to Port Numbers from outside the UK, if they are provided by National Carriers or companies like Verizon, Vox Bone, or Magrathea, however this can be a lengthy process, and have special pricing plans associated with them.. Please contact our sales team on 01753 624121
Unfortunately we are unable to Port SkypeIN numbers to our services.




People who want to Port their numbers might also search under terms like:

• How do I move my Telephone Number?
• Keeping my old phone number when I move
• Keeping my existing phone number
• move away from BT
• saving money on diversion costs
• Moving premises in near future- keep your old phone number

If you have any questions, please contact our sales team on 01753 624121
Our Contact Details are as follows:
Callsure Business Telephone Numbers
36 Duncroft
Windsor
Berkshire
SL4 4hh
Telephone: 01753 624121
Fax: 01753 208044