US Robotics Warrenty

arielcohen

ive got a us robotics wireless router the 8054 model that has had many reviews sying its very unreliable.
my one kept on resetting every 30 mins or so. i spoke to usr that confirmed it is a fault with the router and that a replacment was needed.
now there saying that i have to post of the router to them costing me around £5 and ill probebly be without a router for at least a week.
i think thats very unreasonable especialy as the fault is completly on their part.
is there anyay to make them pay for p&p and alsosend one out to me before i send it back to them.
many thanks for any help you can give.
ariel

albertross_2

If it is less than a year old, and you bought it from a shop, take it back to the shop. They should really pay for the postage, or send you a freepost label/give you a freepost address. Or courier a replacement out to you, to swap at the door.

arielcohen

this was bought less then a year ago and is still in warrenty but the shop i bought it from has now gone bankrupt. the warrenty is still with us robotics and i no way should i have to loose out because of there faullt. can anyone sight some legal info i can place onto them to help me get whats right.
many thanks

John_Gray

Have you tried ringing their UK customer service or technical support? Try from this webpage.

John

arielcohen

yh thats where i got the number to phone them, to get the matter resolved in the firstplace.
ive dealt with other companies for exchanges and they always offer an advanced replacment which meant that i give them vredit card details and if they dont recieve the item bak they take the money off.
i suggested that to them but that was a no go.
i realy dont know what to do as if i give them the wireless router ill be stuck without internet for over a week plus i have to pay £5 and even further as i said before this model of router has a habbit of failing so i could be stuck in a loop.
i would realy like to get this problem sorted any help is very much appreciated.
many thanks
ac

arielcohen

so can anyone help me out with this problem

albertross_2

http://www.tradingstandards.gov.uk/cgi-bin/callist.cgi

http://www.citizensadvice.org.uk/