Want to take Indesit to Court / Rusting washing machine

jonnyd281

As previously stated you are going to need a professional report stating that there is an inherent defect in the paint, only a forensic engineer will have access to the equipment to do this properly, since the paint and metal will have to be examined and tested, that is not going to be cheap, and you won't get it beck if they say there is nothing wrong.

The washing machine repair man is not going to be sufficient in this case, he or she is not a metalurgist or materials specialist - they only fix washing machines.

bobski78

Mojo10 wrote: »

Hi I have a Hotpoint Ultima WMD960 machine. It is just 2 years old and it has exactly the same problem. A single rust spot began appearing on the front of chassis around 2 months ago and is rapidly getting bigger.

I have the exact same rust spot appearing on my Hotpoint Ultimate WMD960 and it seems to be growing.

The machine is 2.5 years old so don't think I'm covered by warranty but this seems to be a defect in the manufacturing?

bobski78

Mojo10 wrote: »

Hotpoint have said that they will charge us £80 for repair. I find it unacceptable that an appliance that is only 2 years old is rusting let alone the fact that I am being asked to pay for a fault that is clearly a manufacturing problem with the paint job!

I have had exactly the same offer and am questioning it now. To spend £80 on a £350 machine after 2.5 years doesn't seem right, considering the machine hasn't been damaged or used in any way that is out of the ordinary.

What did you decide to do in the end?

kaya

i spent many many years repairing equipment like that, for a machine to rust like that it was either a fault when the paint was applied to the chassis or the paint could have become chipped either when it was assembled OR when the engineer fitted the new drum , it is highly likley that the enginer who replaced the drum accidently chipped the paintwork, drum removal is the major job as far as repairs go and if he failed to tighten up a water feed hose there could have been a small high pressure spray internally which might account for the rusting below the fascia but would not have anything to do with the rust directly where you put the clothes in, as an experienced zanussi trained engineer i can say that that is 100% a fault that you have not caused and looking at the rust below the door i would say its 99% likely that the engineer who replaced the drum was inexperienced and chipped the paintwork in a few places during the repair (if this fault is not common to this batch of machines i would say it 100% the repair caused it), however it is NOT due to normal wear and tear, i would go for the damaged by the engineer who fitted the drum option but how you would prove it or manage to get recconpence for it i have no idea