Laptop internet

dil1976

I have a Acer Aspire 5315 laptop which I have been using quite happily for just ove rthe last year to access the web. I recently deleted Norton antivirus and installed a free version of AVG.

I can now nolonger get on to the internet all I get is "Internet explorer cant display this page"

Even after removing AVG I still have no joy. Although I can still log onto MSN

Any help/ advice would be much appreciated.

Jaffa.

Try resetting internet explorers settings (see here) http://support.microsoft.com/kb/923737

hotkee

By MSN - you mean messenger?

If you have Firefox try that and see if you can get to the web with that.

With IE - go to tools->internet settings->Connections->Lan Settings

and check all three check boxes are unchecked.

Donnie

How did you 'delete' Norton? Did you use the Norton Removal tool?

Likely to be the cause of your problems if you did not.

dil1976

Unfortunately I did not use a Norton removal tool , I didn't realise I should have done until after removing it :mad:


Although I have had someone with a decent knowledge of computers look at it since and he couldn't solve it either.

dil1976

Cheers Jaffa and hotkee but neither of your methods worked.

Donnie

Maybe you can try running the Removal Tool now or reinstalling Norton and then running the removal tool

hotkee

What about your firewall - what you got running?
I have had this problem before, cant remember exact cause :-(

If you have a firewall - and you should, disable it for a couple of seconds and see if IE reaches the net.
Turn firewall back on.

warrenpeace

This might be a silly question but is the wireless switch on the front of the laptop switched on? Just sayin cos it happened to me once n took me a while to notice the light wasnt on next to the switch as i thought it was a software/firewall error or something.

dil1976

warrenpeace wrote: »

This might be a silly question but is the wireless switch on the front of the laptop switched on? Just sayin cos it happened to me once n took me a while to notice the light wasnt on next to the switch as i thought it was a software/firewall error or something.

LOL no its not that, I have done that myself before

Jaffa.

dil1976 wrote: »

Cheers Jaffa and hotkee but neither of your methods worked.

Ah never mind, at least we can rule them out now

dil1976 wrote: »

Unfortunately I did not use a Norton removal tool , I didn't realise I should have done until after removing it :mad:

Although I have had someone with a decent knowledge of computers look at it since and he couldn't solve it either.

You run the removal tool after you un-install norton anyway

A long shot but something may have done something to the host file, see this http://support.microsoft.com/kb/219843 and the host file is located in WINDOWS\system32\drivers\etc