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Unsolicited Texts Update
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I thought I'd give people an update on my thread Charges made for unsolicited text messages
As I wrote in my last post, T Mobile did refund the charges pretty quickly.
Last Friday, I received a call from PhonepayPlus calling about the complaint I made to them via their website on 6th April.
I no longer have the texts on my phone, neither can I remember what they actually said. So I wasn't able to give them much information re the short code numbers.
Anyway, the chap said he may contact me again in a few days, why I don't know.
Yesterday, I received a phone call from the company that STOLE my money in the first place.
They apologised for the trouble I had with their service.
I told them I had never even had their service and that I had never requested it.
I was then asked did I know a 'George'? As it happens, I don't know anyone called George.
Anway, after he had finished quizzing me, he apologised again, told me that my number had been removed from their database and that I wouldn't received any further texts from them.
Try it, I thought - T Mobile put a stop on all premium rate texts on the day I made my complaint.
He also said that they would raise a cheque immediately for the charges, which were £5.50. Peanuts I know, compared to what some folk have had stolen but there's a principle here.
He also gave me his name and telephone number in case I had any more problems.
Today, I received the cheque with a letter which said they were sorry to hear I was unhappy with their service - are they kidding me? :mad:
And in addition, by way of a goodwill payment, we have enclosed a cheque for your attention.
Good will - HA!
Now, I should, I suppose tell T Mobile that Digital Daze Ltd have reimbursed me and I should let T Mobile put the charges back on my sim.
I think this might end up complicating matters. So, as I would feel guilty at keeping both refunds, I'll make a donation to charity with it.
So, all you people who are still having problems, don't take any 'can't do' from your operator.
As I wrote in my last post, T Mobile did refund the charges pretty quickly.
Last Friday, I received a call from PhonepayPlus calling about the complaint I made to them via their website on 6th April.
I no longer have the texts on my phone, neither can I remember what they actually said. So I wasn't able to give them much information re the short code numbers.
Anyway, the chap said he may contact me again in a few days, why I don't know.
Yesterday, I received a phone call from the company that STOLE my money in the first place.
They apologised for the trouble I had with their service.
I told them I had never even had their service and that I had never requested it.
I was then asked did I know a 'George'? As it happens, I don't know anyone called George.
Anway, after he had finished quizzing me, he apologised again, told me that my number had been removed from their database and that I wouldn't received any further texts from them.
Try it, I thought - T Mobile put a stop on all premium rate texts on the day I made my complaint.
He also said that they would raise a cheque immediately for the charges, which were £5.50. Peanuts I know, compared to what some folk have had stolen but there's a principle here.
He also gave me his name and telephone number in case I had any more problems.
Today, I received the cheque with a letter which said they were sorry to hear I was unhappy with their service - are they kidding me? :mad:
And in addition, by way of a goodwill payment, we have enclosed a cheque for your attention.
Good will - HA!
Now, I should, I suppose tell T Mobile that Digital Daze Ltd have reimbursed me and I should let T Mobile put the charges back on my sim.
I think this might end up complicating matters. So, as I would feel guilty at keeping both refunds, I'll make a donation to charity with it.
So, all you people who are still having problems, don't take any 'can't do' from your operator.
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