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What to do next regarding my bank charges claim?
KevMall
Posts: 12 Forumite
Hello all.
I am in the process of reclaiming my bank charges under the financial hardship criteria due to having £0.00 incoming each month due to being unfit for work and a mix up at the benefits office regarding my claim for ESA and being on a plan with the CCCS.
I sent my bank charges letter (template 2) asking for my money back plus interest to HSBC 3 weeks ago and have still not heared anything from them. The letter states that they have 14 days to reply to my letter and yet they haven't bothered. What should I do now as because I owe them money on my overdraft and they owe me 3 times the amount I owe them I thought they might want to pay me off fairly quickly (in the ideal world) to settle the account but to not even get a response is a bit below the belt especially when I am in serious financial hardship.
Is this normal for HSBC. If so what is the best plan of attack (if any) going forward from this point.
Please help.
I am in the process of reclaiming my bank charges under the financial hardship criteria due to having £0.00 incoming each month due to being unfit for work and a mix up at the benefits office regarding my claim for ESA and being on a plan with the CCCS.
I sent my bank charges letter (template 2) asking for my money back plus interest to HSBC 3 weeks ago and have still not heared anything from them. The letter states that they have 14 days to reply to my letter and yet they haven't bothered. What should I do now as because I owe them money on my overdraft and they owe me 3 times the amount I owe them I thought they might want to pay me off fairly quickly (in the ideal world) to settle the account but to not even get a response is a bit below the belt especially when I am in serious financial hardship.
Is this normal for HSBC. If so what is the best plan of attack (if any) going forward from this point.
Please help.
0
Comments
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Hello all.
I am in the process of reclaiming my bank charges under the financial hardship criteria due to having £0.00 incoming each month due to being unfit for work and a mix up at the benefits office regarding my claim for ESA and being on a plan with the CCCS.
I sent my bank charges letter (template 2) asking for my money back plus interest to HSBC 3 weeks ago and have still not heared anything from them. The letter states that they have 14 days to reply to my letter and yet they haven't bothered. What should I do now as because I owe them money on my overdraft and they owe me 3 times the amount I owe them I thought they might want to pay me off fairly quickly (in the ideal world) to settle the account but to not even get a response is a bit below the belt especially when I am in serious financial hardship.
Is this normal for HSBC. If so what is the best plan of attack (if any) going forward from this point.
Please help.
I've just answered you on CAG or legal beagles on this one. Which address did you send it to?0
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