Courier dropped my TV and broke it!!

cloz

Hello all,

Just been to collect my TV from the courier (as i was out when they tried to deliver )and they dropped it as they were taking it out to my car!!! :mad: :mad:Have had a nightmare with this tv anyway over the last few weeks as it was taken back to Sharp to be fixed after it broke (after they tried twice to fix it at my house) and now it looks like i will have to go through the whole thing again aarrrrggghhh! The tv have been broken for over a month now. Does anyone think it is worth asking for a new tv as a replacement? as Sharp will be claiming from the couriers anyway?

thanks, rant over lol!

hjb123

Yes you should! Wont sharp claim on the insurance? They will probably claim for more than the price of what it is worth and you have been put out quite a bit too so I should think you deserve a new TV! I shouldnt have thought that it will take too long for a new TV to be delivered though - but ssaying that!!!

Have you been in touch with sharp? What did the courier say?

cloz

thanks for replying, can't get in touch with Sharp as they are not available at the weekend and the courier said to get Sharp to deal with it!

hjb123

Have they kept the TV? I hope they have as it is their fault!!

How long had you had the TV in the first place?

cloz

I had to bring the TV home to see it there was damage and test it (stand was broken off, speaker doesn't work and neither does remote) so it is here at the moment, TV was originally bought in Nov 04 its an LCD screen one.

hjb123

To be quite honest with you I think I would have opened the box up at the couriers if they said they had dropped it and not accepted it. Did you sign to say they had dropped it and not sign to say in good condition?

Its typical that noone is available at sharp on a weekend! Thats when most people will want to get hold of them! Have you tried more than one number for them?

cloz

I signed to say that i was taking it away unchecked and i also wrote that they had dropped it, the delivery guy also signed it so i think that i am ok on that front. I wanted to take it home and test it so that i would know what damage had been done when i speak to them on Monday, as not all of it would have been obvious from just looking. The guy from Sharp now recognises my name when i ring up lol! so hopefully i will be able to sort it out fairly quickly!