Scottish Power Online

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Edit: All sorted out by an intelligent friendly Scotsman this morning!

magentadreamer

I've had an online account with them for a couple of months now -never had a problem logging in etc. As for being onhold the longest I've waited is about 5 minutes. As for when you'd be able to switch, I think it might be 28 days - but I could be wrong. Have you tried emailing them? I've found you get a prompt reply to that as well.

heat1976

been with spower since sept 05 just in time to beat the 1st big price increase. went on capped service and its been hell since. cust services is a nghtmare only dare email them now cos its muppets on da phones.


any ideas if any comparison sites can work out how much i have saved by been on capped rate since sept.??????????

robwend

ive been with them a while now and emailing them is a very quick way to get a response

SuiDreams

Been with them for years, moved to online energy about 2 years ago, haven't had many problems since (exept for the incorrect re-assessment they just sent). They are absolutley dreadful on the phone.

creditscorer_2

Try calling +44(0) 870 055 4170

then 1 for household
then 1 for automated service
then 1 for amend an estimated bill

this will get you to the automated meter reading service.

You'll need your account number to use this service.