co-op bank

jdl_2

I wrote to the co-operative bank regarding a loan protection payment that i didn't know i had been paying their reply was " i must not of read the agreement forms correctly" and they won't look at the matter any further!!

di3004

jdl wrote: »

I wrote to the co-operative bank regarding a loan protection payment that i didn't know i had been paying their reply was " i must not of read the agreement forms correctly" and they won't look at the matter any further!!

Hi there

This is a standard fob off response, if you were mis sold this for any reason, and if this was the first response, then write back to them and tell them you would appreciate having this reconsidered, or you will take your complaint to the Financial ombudsman service (FOS), they have responsibilities too when selling these products.;)

If this was the final response them take to the FOS anyway.

Good luck, and please keep us posted.

jdl_2

Thanks for your reply have spoken to the financial ombudsman service and they are sending me a form to fill in Fingers crossed eh !!!

di3004

jdl wrote: »

Thanks for your reply have spoken to the financial ombudsman service and they are sending me a form to fill in Fingers crossed eh !!!

Good one and good luck, fingers crossed for you.;)