My RIGHTS over a Cancelled order?

TommyLee

Last week I placed an order online with a national Electrical Wholesale Outlet (QVS Direct) for some specialist electrical items ........... my order was accepted, my payment was taken and a confirmation (of a successful order) email was sent to me.:j


I then sat back to await a call advising me my items where ready to collect from my local branch of this company and today, some 4 days after receiving confirmation of my order I did indeed receive a call ..................... NOT though informing me my goods where ready, but instead advising me that they (QVS) could NOT supply the items I had ordered and paid for and that they would ''give me a refund''?:mad:


The reason THEY could not supply me with the items was because THEY could no longer obtain them from THEIR supplier, but to 'help me out' they could supply me with details of another supplier (online) who could supply the items I wanted (?) .................. which reading between the lines would involve a much higher price to me!:mad::mad::mad:


Seeing as THEY (QVS) have accepted my order and taken payment would I be within my rights to ask them to source the goods themselves from this alternative supplier and fulfil my order as per our ''Purchase Contract'' (?) ................. OR if I did have to buy from an alternative supplier at a higher cost to me ............... could I then pass on this cost to QVS, making them reimburse me for the difference? :huh:


I'm sure I have read somewhere ................... many moons ago about a breech of contract such as this but as always with snippets of information like this ''when you need it, you can never find it'' .................. and I can not find it!!! :sad:


Can anyone out there ...................... HELP?

Ivory_Tinkler

You need to check when the contract is formed. Most online companies state that a contract is only formed once goods have been shipped and they email to let you know this.

4743hudsonj

the above is correct, check the email as you probably dont have a contract yet, which means its bad news for you

this situations is exactly why they dont form the contract on payment, its terrible but we just have to live with it i suppose.