Help with my home insurance claim payout

naiomivixen

Hi there just trying to get some advice, I was broken into just around 4weeks ago they took 99% electricals (television,laptop,consoles and so on) dvd's a bit of gold & silver, my insurance company sent a lady out a week later which i provided as musc as i could now ive had my own hoe for 11years and the jewlrey some was over 7years old all the consoles around 3years old the laptop and my camcorded were brought out the paper, I do not keep recipts after a year unless i buy extended warrenty which i only had on my sat nav (luckerly was in glove box in car) I did have the box's to my sons consoles also the manuals to my sterio some of the box to my televison upstairs but my teleivison downstairs was imported from china and paid by weston union 2years ago (ive wrote to westen union but hered nothing yet) i had a tiffany set (had box's for that) had photos of my son where you can just see the corner of the television down stairs on the wall (clearly a plasma) also a jar of £2 coins can just see that but only just, i gave a list of most of my dvds but theres no way i can remember them all (its stupid) also i gave the insurance woman 9 contacts of which brought a puppy from me last september totel adding to over £5k which 1200 was in a tin on the cupbored, also feel they didnt pay much attention as on the first list i wrote i put my sons Nintendo DS Lite (as couldnt find it) but we did find it he had it under hes pillow and i clearly told her that it was found! I got a letter last week asking for recipts of items she had already seen photos or box'x or manuls for and had told her all were over a year old some 3years old and ie never kept recipts afer a year (after all who thinks there going to be a victum of a brake in) then there was the matter she asked for the NINTENDO DS LITE recipt WHICH id clearly told her a week earlyer was found! What else can i do ??? i feel she hasnt listen?? My son and i are both so upset by all this, also i had to borrow money as mine was stolen and promised to pay back with in a month, im going to the insurancers today as i wrote a letter to her reply a week ago and my brokers told me to cme in today if she hadnt rang, but would really like some advice before hand if any?

sorry so long xx