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how do they get away with this ?

I ordered some headphones for my son from here

http://cgi.ebay.co.uk/NEW-HEADSET-HEADPHONE-MICROPHONE-FOR-XBOX-360-LIVE-UK_W0QQitemZ270364494159QQcmdZViewItemQQptZUK_VideoGames_VideoGameAccessories_VideoGameAccessories_JN?hash=item270364494159&_trksid=p3286.c0.m14&_trkparms=72%3A1687%7C66%3A2%7C65%3A12%7C39%3A1%7C240%3A1308%7C301%3A1%7C293%3A1%7C294%3A50

They never turned up , I have had no reply from them , so I check out their negative feedback and it seems they play this game alot and con people. So why does ebay allow them to continue doing this ?
Kindness costs nothing :)

Comments

  • soolin
    soolin Posts: 74,407 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    They don't.
    What did they say when you contacted them to say you hadn't got your item?
    If they weren't helpful just put in a paypal claim for item not received and leave the claim in until you get a refund or your goods.

    The feedback isn't horrendous really considering the amount they sell, they are almost certainly dropshipping I would have thought.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • StaffsSW
    StaffsSW Posts: 5,788 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    99.7% positive - 102 negs but nearly 36,000 positive in the last 6 months, 4.8 & 4.9 star ratings? Given the low value items sold, I very much doubt it's a deliberate scam, and the negs indicate that the qulaity may not be the best - but at 99p, you get what you pay for.

    I guess you were just unlucky, and the seller is struggling to cope with complaints due to volume. I notice the most recent neg left is playing the emotional blackmail card too. Credibility fail.
    <--- Nothing to see here - move along --->
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