GHD Straighteners purchased from Tesco.

N20Y1D

In November 2007 i purchased some GHD straighteners for my wife, she registered these online using the hologram code which proves they are not fakes.

This is the confirmation email she received when she registered them online.




This morning they developed a fault, so she has called them up only to be told that they might not be covered under warranty as Tesco aren't an authourised retailer of GHD products?

Can they do this?

LinasPilibaitisisbatman

Yes

If their warranty only applies when purchased from an authorised retailer and Tesco are not one then the warranty is not valid.

You will instead need to use any statutory rights

pinkshoes

If Tesco weren't an authorised retailer, then surely they wouldn't have been able to register them with GHD, as shown above in the OP?

Have you forwarded a copy of this to GHD to show they were registered as being bought at Tesco?

Torby

I would think the time for GHD to tell you that there was no warrenty was when you registered them on the site and entered Tesco as your supplier...GHD I reckon are badly at fault here....pressure them...its not that long ago they had a bad reputation for faulty goods....I'd be interested on Tescos opinion on this