Npower incompetence reaches new levels

davethorp

My previous dealings with npower have demonstrated mass incompetence from them. Be it failing to set up a gas account correctly, to salesmen chasing us down the street in our city centre desperately trying to get us to sign up. However the current situation seems to take the biscuit.

I very briefly joined them on a prepayment meter for gas when I moved into my property August 2008. I immediately arranged to switch to a new supplier and this completed late September early October 2008. All well and good.

However I've just received an invoice for £710.48 covering 17th Jan 2009 to 18 April 2009 which is of course well after I left them. So it seems their billing system can't quite grasp you are no longer a customer and invoices you for the hell of it. It also can't grasp that as a prepayment customer you can't run up a debt (or if you do it's down to the meter being set wrong).

Needless to say I've e-mailed them (and BBC watchdog who recently covered incorrect bills from energy companies I recall). Will keep you posted

davethorp

KimYeovil wrote: »

Please don't. It's a very dull and inconsequential story.

No one is making you read it are they. I'll see if I can dig out a glossy mag instead :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes:

Post reported

KimYeovil

One errant bill received after switching supplier and you think that is sufficient grounds for wasting third parties' time.

Have nPower refused to believe your protestation? How many iterations of correspondence have you attempted? Have you determined it is not your new supplier that has fluffed the switch and is, in reality, not supplying you?

(Meggsy's easily pleased. They must have already read the magazines.)

KimYeovil

Perhaps, Dave (and Don and Meggsy) you are unfamiliar with nPower's reputation? If you were familiar with it you would realise that promising an example of incompetence that reaches a new level is setting the bar pretty high. I was just terribly disappointed at the unjuiciness and prosaicness of your story. It is a very funny post.

davethorp

Jesus I thought this was a discussion forum, you know for discussing things. And this being the gas & electricity section makes it the area for discussing gas and electricity suppliers. If you feel it is a waste of time by all means go read something else and don't waste your time reading and posting unhelpful comments in MY thread.

As for the only vaguely useful thing you have posted about am I sure my new supplier hasn't fluffed the switch, if they did, the supplier I switched to after that would have had to fluff to. As would the supplier who slammed me. As would the supplier prior to the slamming who I have now switched back to.

Think we can take that as me being sure I've switched successfuly!

KimYeovil

Okay. That still means your only complaint about the company is that they have sent you one single additional regular bill. An immediate chicken-lickening escalation to regulators and the media is entirely proportionate.

davethorp

Who mentioned regulators because I certainly didn't?

On the subject of proportionate, a bill for the best part of a grand, to someone who isn't their customer, for a service they aren't providing, when that non-customer prepays for their energy use anyway. That's proportionate!

If you don't have anything constructive to say I suggest you follow my previous suggestion and don't waste your precious time reading and posting in my thread since you already consider it a waste of time anyway, why waste more? Unless your not really wasting your time and trolling for the hell of it!

c0113tt3

kimyeovil, anyone can post whatever they want provided, it is within mse forum rules. If you were a moderator, then by all means you would have a right.

some posts just vent frustration, and maybe not constructive / purpose or right, but still they can post.

Many posts in the npower gas sculpt, simply started as vents, and looked what that turned into, and kim, you found that useful.