Sky+ keeps switching itself off.

Snoopy_rules

The last few nights whilst recording one item and watching something else my sky+ box switches itself off. It just goes into standby mode. When pressing the remote nothing works. After leaving it for a few minutes and switching it back on it restarts. the recording automatically starts back up, but all the programm previously recorded is lost. When I view the recording it just states part recorded. Sadly it is out of warranty. Any clues please.

MilkyJoe

I doubt this is the problem, but on my Sky box (not Sky+) there's a new auto standby option. I don't think it will be that if you are recording but you could try turning it off (if it's on).

Snoopy_rules

MilkyJoe wrote: »

I doubt this is the problem, but on my Sky box (not Sky+) there's a new auto standby option. I don't think it will be that if you are recording but you could try turning it off (if it's on).

I don't think its that because it normally shows a message on screen if it going to auto standby, but will switch it off and see it it helps. Thanks

Kane99uk

Having similar issues with our Sky+ box lately - one of the Amstrad models I believe, and probably a reconditioned one to boot. I'll probably end up giving Sky a ring about it through the week and see if I can get an engineer out to it unless I can find anything to try myself.

rammy007

We had this problem (sky+ going into standby) our sky box was a Amstrad phoned sky and they sent an engineer out who had to replace our box with a new Amstrad box sky did an update which has caused lots of problems with boxes going into stand by and also causing the sky+ box not to record properly our new Amstrad has the old filmware on it hope this helps

Bongedone

I had this problem on a Sky HD box when they 1st came out. The box had to be replaced.

Maybe you could see if your vents are clogged with dust etc. I always thought my box was over heating as it would crash less often if left out of the cabinet with a desk fan pointed at the vents.

Ding_Dang_do

Whilst this maybe down to a faulty box, you might want to try the following which cured this problem for me.

Press the services button, then the sky+ setup from the menu. On the menu there should be an option "Auto standby" ensure this is turned off and see if that helps

Inactive

Ding_Dang_do wrote: »

Whilst this maybe down to a faulty box, you might want to try the following which cured this problem for me.

Press the services button, then the sky+ setup from the menu. On the menu there should be an option "Auto standby" ensure this is turned off and see if that helps

As suggested at post number 2..

Snoopy_rules

rammy007 wrote: »

We had this problem (sky+ going into standby) our sky box was a Amstrad phoned sky and they sent an engineer out who had to replace our box with a new Amstrad box sky did an update which has caused lots of problems with boxes going into stand by and also causing the sky+ box not to record properly our new Amstrad has the old filmware on it hope this helps

Just had alook and mine is an Amstrad. do you know when the update was carried out? Was it recently? Thanks

rammy007

not sure when but if you press services on your sky+ remote then go to number 4 system set up select that then go to number 5 system details select that then at the bottom it tells you the software version my software version is 5.02f the version causing the problems is 5.02e ive heard sky did this update before and it caused problems then sky had to change the software back if you look on digital spy web site (sky+ forum) theres info on there about it to (i gess if ur box keeps going into standby mode you have the new software i also turned the auto standby option off but that didnt work when the engineer came he brought a brand new sky + box which was great because sky told me it would be a reconditioned box )hope this helps