2 quick (maybe) Qs

cazs

1.
Can I put links to another site in an ebay listing? Some of my clothing photos don't turn out so great and I'd like to say go look at the shop's website as then they can see a better picture?
Am I allowed to?

2.If something goes missing in the post and you make a claim for compensation with Royal Mail then they ask you to include proof of value. It could be something you paid just a fiver for from a car boot sale but you could tear out a page of a catalogue which states the price is twenty pounds, would that be an acceptable proof of value. Or let's say your aunt sent you a sweater for your birthday in the post then you wouldnt' have proof of value so what would happen then?

Basically how do they figure out compensation claims and what is considered to be proof of value?

Thanks

goodfella66

1. I don't think so!

2. The Royal Mail ask for the Ebay sale page (& Paypal payment page, if applicable), so they would take their value from what the item actually sold for.

boombap

goodfella66 wrote: »

1. I don't think so!

2. The Royal Mail ask for the Ebay sale page (& Paypal payment page, if applicable), so they would take their value from what the item actually sold for.

Unfortunately this is not always the case. I recently made a claim for an item that went missing and received a letter back from Royal Mail asking me to send them evidence of what the item actually cost me rather than the price it went for.

S.

goodfella66

squee wrote: »

Unfortunately this is not always the case. I recently made a claim for an item that went missing and received a letter back from Royal Mail asking me to send them evidence of what the item actually cost me rather than the price it went for.

S.

That's not what the forms say. They say the Ebay page is evidence needed. I've never had a problem over the years.

You didn't tell them you're a business did you? They only reimburse businesses the cost price of a missing item & not the selling price. I'm assuming the original seller is a personal seller, & not a business.

soolin

I've never been asked if I am a business or a private seller, but then I actually haven't made a claim in almost a year so it may have changed. (Actually I had two losses reported lalst week, I'm just waiting for the buyers to get back to me).

The Amazon sellers are reporting problems in some cases though but most have at least one receipt they can use with the correct value to prove a value. Unfortunately with books we tend to buy bulk, but at least we keep receipts for years on end for tax purposes. The problem is though that an auction house receipt for 'books' is hardly helpful to prove that one book bought at an indeterminate time was on that receipt and had an individual cost.

goodfella66

I don't know whether it makes much of a difference but on the International Claims form it asks whether you are a business or an individual but on UK forms it doesn't.

On the UK claim form is states:

"Ebay Claims must be accompanied with Paypal statement or bank/credit card statement for the item & the item site sale page. We also require the auction page including item number."

yeslek

squee wrote: »

Unfortunately this is not always the case. I recently made a claim for an item that went missing and received a letter back from Royal Mail asking me to send them evidence of what the item actually cost me rather than the price it went for.

S.

about 95% of the time I'm asked for item value when I post so I'd assume if (or when) I make a claim, thats the amount I'd get back (the other 5% of the time, when I'm not asked, its marked as £36)