18 month BT contracts when online stated 12

PNPSUKNET

Anyone intrested in taking a group case to court / trading standards against bt for damages?

They have led people to sign up for an 18 month contract by advertising 12 month ones, this would deem the contract void.

Let me know, cant let the bullys get away with it

Drunkstar

Where? Online you say, what page?

Browntoa

can I assume you took broadband as well ?? the line contract is 12 month but the Broadband 18, first page I find says :-

** Offer ends 28 July 2009. Available online to new customers taking Option 1, 2, or 3 on an 18 month contract, or taking our standalone product (£129.99). Free data allowance requires customers to opt-in by registering their dongle online. 1Gb of data provided each 30 day period for 18 months and will expire 30 days after date of activation. Unused data cannot be carried over to the next month. Customers must buy additional data if free data used up before provision of next allowance (data bundle charges from £10 for 1Gb). Offer cannot be used in conjunction with any other offer and may be withdrawn without notice. Terms and conditions apply, see www.bt.com/broadband/terms for details.
^ Get Connected Package: Offer ends 12.5.09. Available online only to new customers ordering BT Total Broadband Option 1, a BT line and the Unlimited Evening and Weekend Plan on 18 month minimum term. Discount via bill credit. Excludes regrades. Cannot be used in conjunction with any other offer and may be withdrawn at any time. Conditions apply, See www.bt.com/broadband/terms for details.
Home & Away Package: Offer ends 12.5.09. Available online only to new customers ordering BT Total Broadband Option 3 (Home & Away Package) on an 18 month minimum term together with a BT line and the Unlimited Evening and Weekend Plan on a 12 month renewable contract. Discount via bill credit. Excludes regrades. Cannot be used in conjunction with any other offer and may be withdrawn at any time. Conditions apply, see www.bt.com/broadband/terms for details.
Unlimited Package: Offer ends 12.5.09. Available online only to new customers ordering BT Total Broadband Option 3 (Unlimited Package) on an 18 month minimum together with a BT line and the Unlimited Anytime Plan on a 12 month renewable contract. Discount via bill credit. Excludes regrades. Cannot be used in conjunction with any other offer and may be withdrawn at any time. Conditions apply, See www.bt.com/broadband/terms for details.
BT Package pricing:
£11.25 line rental price is with Direct Debit and paper-free billing (£1.50 for payment processing fee levied by BT Payment Services Limited, a BT Company, plus £1.25 without a paper-free billing discount). Discount appears as a bill credit. Set up paper-free billing online at www.bt.com/paperfree.
Get Connected – Free broadband offer price of £0.00 consists of introductory BT Total Broadband Option 1 price of £0.00 a month for the first 3 months (then £15.65 from month 4) and Unlimited Evening & Weekend Plan at no extra cost. Total monthly price of £15.65 applies from month 4. Customers who already have a BT line will pay £7.78 which consists of introductory BT Total Broadband Option 1 price of £7.78 a month for the first 3 months (increases to £15.65 from month 4) and Unlimited Evening & Weekend Plan at no extra cost. Total monthly price of £15.65 applies from month 4.
Home & Away – Free broadband offer price of £0.00 consists of introductory BT Total Broadband Option 3 price of £0.00 a month for the first 3 months (then £18.59 from month 4) and Unlimited Evening & Weekend Plan at no extra cost. Total monthly price of £24.46 from month 4. Customers who already have a BT line will pay £18.59 which consists of introductory BT Total Broadband Option 3 price of £18.59 a month for the first 3 months (£24.46 from month 4) and Unlimited Evening and Weekend Plan at no extra cost. Total monthly price of £24.46 from month 4.
Unlimited – Free broadband offer price of £4.95 consists of introductory BT Total Broadband Option 3 price of £0.00 a month for the first 3 months (then £24.46 from month 4) and Unlimited Anytime Plan for £4.95 a month. Total monthly price of £29.41 from month 4. Customers who already have a BT line will pay £23.54 price consists of introductory BT Total Broadband Option 3 price of £18.59 a month for the first 3 months (to £24.46 from month 4) and Unlimited Anytime Plan for £4.95 a month. Total monthly price of £29.41 from month 4.
See below for further details.
* Unlimited UK calls means calls of up to an hour to numbers beginning 01, 02 & 03, after which pence-per-minute rates apply. You can hang up and redial before the end to avoid charges. There are exceptions like calls to the Channel Islands. See our terms and conditions for details. Weekend calls mean from midnight on Friday to midnight on Sunday; Evening calls between 6pm and 6am weekdays; Daytime calls at other times.
† Things you need to know about Calling Plans:
Get Connected and Home & Away Package – Unlimited Evening and Weekend calls. This plan is for new and existing residential customers signing up for an 18 month contract on the Unlimited Evening & Weekend Plan. Only £11.25 a month line rental with Direct Debit and paper-free billing. Exclusions and conditions apply.
Unlimited Package – Unlimited Anytime calls. This plan is for new and existing residential customers signing up to the Unlimited Anytime Plan on a 12 month renewable contract. Only £4.95 a month which is a £1 discount compared with same plan without a renewable contract (appears as a bill credit), plus £11.25 a month line rental with Direct Debit and paper-free billing. There is a 12 month minimum renewable period. So, after 12 months, your contract will be automatically renewed for another 12 month minimum renewable period unless you tell us otherwise. We'll write to remind you when your contract is nearing the end of a renewable period. Excludes customers benefiting from any other Calling Plan offer/contract deal. Other Exclusions and conditions apply. Call rates provide a 40% discount to Daytime pence-per-minute rates to UK mobiles (excludes roaming mobiles) compared with BT standard rates. An 8p call set-up fee applies.
Calling Plan Terms & Conditions
‡ Things you need to know about BT Total Broadband:
Get Connected Package – BT Total Broadband Option 1 £0.00 for the first 3 months (with a £46.92 bill credit) or £7.78 a month for the first 3 months (with a £23.58 bill credit) if you already have a BT line – £15.65 thereafter. 18 month minimum term. New broadband customers only. Excludes upgrades/regrades. Requires BT line/similar and payment by Direct Debit. BT Total Broadband is subject to availability, fair use policy and conditions apply.
Home & Away and Unlimited Package – BT Total Broadband Option 3 £0.00 for the first 3 months (with a £73.35 bill credit) or £18.59 a month for the first 3 months (with a £17.61 bill credit) if you already have a BT line – £24.46 thereafter. 18 month minimum term. New broadband customers only. Excludes upgrades/regrades. Requires BT line/similar and payment by Direct Debit. BT Total Broadband is subject to availability, fair use policy and conditions apply.
Speeds referred to are download speeds. Other factors affecting speed include distance from the exchange and internal home wiring. If your line won't support up to 8Mb, we'll offer the best speed available on your line. Conditions apply.

PNPSUKNET

Hi I would never touch their broadband, I used to contract for Bt Home IT and its not good, the contract is only for 12 months and only is a line.

PNPSUKNET

Drunkstar wrote: »

Where? Online you say, what page?

http://www.productsandservices.bt.com/consumerProducts/displayCategory.do?categoryId=CON-HOME-PHN-R1&s_intcid=con_intban_overview_calls_home

Buzby

There are THREE sets of 'minimum' terms for service. The phone line (12 months), the Calling package (12 months renewable), and Broadband, 18 months contract, with the first 3 months free.

Complicated, I grant you - but nothing otherwise untoward or unfair, so court action would be kinda pointless....

PNPSUKNET

Hi the package does not include broadband so 18 month would not come into it.

WhoKilledBambi?

You still haven't said what contract you are on about but from one of your other posts it seems you took advantage of the old £29.99 connection offer which came with an 18 month contract - http://forums.moneysavingexpert.com/showthread.html?p=13661511
This and other offers are not advertised on BT's web-site which generally detail their 12 month line rental offers.
Happy to be corrected if wrong.

Drunkstar

No thats spot on.That offer had an 18 month contract on it, as well as the proviso of making a certain amount of calls every month.

cos_nik

PNPSUKNET wrote: »

Anyone intrested in taking a group case to court / trading standards against bt for damages?

They have led people to sign up for an 18 month contract by advertising 12 month ones, this would deem the contract void.

Let me know, cant let the bullys get away with it

I have entered into an online agreement which states is applicable for 18 months, no contractual agreement had been sent to me, upon receiving my first bill the charges are greater than 'agreed' for 10 months I have had numerous problems and am extremely dissatisfied with the way BT handles telephone enquiries, when enquiring into switching the service 'off' as it does not meet with the initial agreement price plan I am told I will hvae to pay a fee plus what BT has billed me for! Please get in touch if you have any suggestions of how to handle a BT case or want some case study information.

mrtom21

Not enough information given here to work out what on earth you are referring to here. I understand it is just a telephone line package but what offer was it? Was it the free connection charge offer? If so just ask them to revert it back to 12 months and add a charge of £122.50 to your next bill . If you moved house at all that puts you into another 12 month contract...