Bank ' ROBBED ' my 82yr old father

mjanet

Why do old people think they have to be loyal and can't question authority .I had to take my father to see his hospital consultant last year and we was talking about his condition as we waited to go in.My father has been in a wheelchair for 45 yrs and I discovered he had no idea why .No one had ever told him ,my dads answer '' Doctors are very busy they have more to do then answering my questions .I'm sure if they knew they would of told me '' :eek:
I relayed this to the consultant who was just as shocked as me and he sat down for a long time going through everything with dad until my dad fully understood his condition.Dad was saying ''oh I always wondered why blah blah '' he had been obviously curious for all these years yet would not ask as he ' didn't want to put anyone out '' I find the old people unbelievable sometimes and wonder where their train of thought originated from.
If he won't ask a consultant such important information I have no chance at all of him letting me ' take the bank on ' .


I also access my fathers account for him online but only ever when he asks me and he is sitting next to me telling me what he wants to pay etc.I did not realise this could cause me problems in the future as I am acting on his instructions.

Just thought what always makes me laugh is when the bank insist my dad comes on the phone to give them permission to talk to me .. he is deaf and the bank are aware of this so they need to ask him security questions so they have to ask me and I ask dad then they insist dad tells them the answer himself .He can't hear a word they are saying and just says '' I want you to talk to my daughter over my account'' it makes me laugh and at the end I say to the bank '' now don't you think that was a total waste of everyones time ''

mjanet

"Why don't you get a proper job?"

:rotfl:
so why don't you ? ( joke )
:rotfl:

Walshy

I think the OP should definitely write to the Financial Mail or contact BBC's Watchdog (https://www.bbc.co.uk/watchdog).

The monthly fee will soon be refunded + compensation as soon as it is brought to the public's attention.

System

mjanet wrote:

JUDI am I right about not being able to name the bank without the proof ? ( was reading Martins new rules on libelous posts )

No you shouldnt name the bank in question on the boards, for your own benefit and for the benefit of the site in case it may involve legal action at some point, companies can and do sometimes take legal action against people on forums and due to your dads fragile state, i wouldnt drag his account into anything he isnt prepared for - neither have i persued it with my mom as although i maybe mad about it, its her account at the end of the day.

ronnie_2

good luck with everything, ive sent you a pm

mrcow

The same thing happened with my Mum and Barclays.

She complained with them, and took it as high as she needed to and got every penny of her money refunded, plus interest, plus a letter of apology, plus a bouquet of flowers delivered to the door (she's VERY good at complaining).

Stick with it, and make sure that whomever you're talking to actually has the authorisition to refund all of the money etc. They are in the wrong and need to correct their ridiculous error.

regularsaver1

there are only the old fashioned banks that make a monthly fee for accounts, so i'm sure we can guess who the bank in question is

jonesMUFCforever

Are we talking about a certain coloured four legged animal here>?

margaretclare

ts_aly2000 wrote:

Yep, I dunno why the elderly accept things so easily either, it's just a different era I think. Their idea of work is to go out and run yourself physically into the ground and be grateful for whatever you get. Our idea of work is to make what you have work for you, and if it doesn't, change it.

My family are completely oblivious to the fact that I earn money in front of a computer, saying, "Why don't you get a proper job?" It pays the bills doesn't it!? The latest following my Dad's illness is that they want me to get a job as a nurse!! as in they think I'm going to just phone up the local hospital and say, "Oh hello, I'd like to be a nurse please ," and be working there next week. What they can't understand is that I'd have to go to university for 3 years before they'd even let me talk to a patient, let alone look after one.

It's a different world to the one they grew up in. But as for the banks and their procedures, don't even get me started on that.. I think they employ some nutcase who spews out rubbish and every imaginable possibility of any situation, and then makes those rampant ramblings company policy just to get out of doing anything, at all, ever. The unfortunate outcome is that we're brewing a batch of young siblings that think this is a way to behave and treat people, and that it's always been this way. People are slowly voting with their feet, and when the companies complain of poor conditions on the high street, they look around innocently not considering the fact that they just might be the ones causing it.
Aly xx

Good grief. What sort of age-group are we talking???

I started school age 5 in 1940. And I've lived through most of these changes, but you don't want to hear my life-story. Except to say - I have been in favour of many of these changes, voted for equal pay back in the early 1950s, lobbied for years for women's independent taxation, women into engineering, you name it. I went to uni as a mature student in 1978, now I have a grandson who's a mature student! My second husband had a job in Customer Services at an ISP from age 63 to 67. He never touched a computer until after his 60th birthday but 'took to it like a duck to water' as he puts it. I was in favour of university-level nursing and midwifery - I used to teach in midwifery. What else? Oh, and I've defended the decision to pay pensions into bank accounts rather than over the counter in post offices. We do online banking all the time. My DH uses Skype to talk to people all over the world who want to improve their English pronunciation. He's my second husband, and without computers we would never have met - he was in the Midlands, I was in the south-east.

I could go on, but I'm digressing. Sorry! But you get the picture, I'm sure.

Aunty Margaret

Dora_the_Explorer_5

Dad says HE doesn't want to upset the bank . :mad: and he has been with them over 40 yrs and they have been a good bank grrrrrrr the elderly are so easily taken in by people in ' authority ' .They are a bank so they are very clever and know more then me , his words. :eek: There is no getting through to him he's to stuck in his ways.

I know this is both outrageous and a difficult situation for you Mjanet, but sometimes we need to accept that when people make decisions, their decisions are wrong in our eyes - but not in theirs. He may be feeling a bit embarrassed and really doesn't want you to think he's been a twerp about this, so if you can sort things out to the best of your ability - by making sure the monthly charge is now cancelled, that's as much as you can do and you will be treating him with both respect and dignity he deserves.
You might think the elderly are easily taken in, but that's a bit of a generalisation and a bit unfair. After all, the younger generations are the ones that are getting themselves many thousands of pounds into debt on credit cards, not the elderly. That's also a bit of a generalisation, but I'm sure you get my drift.