argos complaint any advice

negg

a) the OP's contract is with Argos, so it should be Argos that should be sorting it out. Retailers can't be bothered with the hassle after a couple of months so advise you they will cover the warranty for a short while, after which you must deal with the manufacturer - this is a huge fob off and many fall for it.

It is up to a manufacturer if they want to deal with returns voluntarily. Usually those manufacturers that volunteer are very good at those replacments. I have seen one replace an item within an hour via a local sales rep. The customer was shocked but very pleased!

Since it is a Sony item and a common fault, they probably have it listed on their systems, or the staff will know about it and will probably replace it very quickly for you. Sony's number is 08705 111 999 but ask for the customer returns department if you call.

The law states Argos is responsible, however that only applies if you wish to sue them so that Argos and Sony cannot blame each other in court.

derrick

Tozer wrote: »

Pretty simple to me.

Says it all!

IMO there is no point using the manufacturers warranty,( still no response as to why you introduced guarantees into the thread when everyone else is using warranty!), but then you only seem to pick and choose what you answer, when, if we believe you that there is a difference, as depending on T&Cs the consumer may have to pay P&P, which could amount to a lot especially if insurance is required, so best to go to the reatiler under SoGA as they cannot impose P&P for faulty goods.

Tozer

derrick wrote: »

Says it all!

IMO there is no point using the manufacturers warranty,( still no response as to why you introduced guarantees into the thread when everyone else is using warranty!), but then you only seem to pick and choose what you answer, when, if we believe you that there is a difference, as depending on T&Cs the consumer may have to pay P&P, which could amount to a lot especially if insurance is required, so best to go to the reatiler under SoGA as they cannot impose P&P for faulty goods.

Because people were talking about the manufacturer guarantee. You were the one that started spouting about it stopping time if you made a complaint to the retailer....:rotfl:

martafdz

I would try both: Argos and Sony.
However, Argos is giving you a refund, it's giving you exactly what you paid. The other alarm clock has a different catalog number, so even if it is a minimal change, they might not be the same. I understand they have to give you the equivalent or a refund, equivalent for them is not available as it is a different number, so that's why the offer a refund.
I would deffinitely contact Sony, and see what they say. If it is a common problem, they might give you the other one in replacement. Check sites and forums to see if this is a common problem.
The thing I don't really understand is why the price has gone up so much, if it is really the same. I can only think that the reason is that "it looks the same", but "it's not the same".

derrick

Tozer wrote: »

Because people were talking about the manufacturer guarantee. You were the one that started spouting about it stopping time if you made a complaint to the retailer....:rotfl:

What a fool, no one until you mentioned guarantee was anyone mentioning guarantee, they all,and still do, use "warranty",(read the posts, a thing you do not seem to be able to do), it is you who attempts to make a distinction between the two, so if there is,(and I and the Government websites, Which, Consumer Direct, BERR etc disagree), then why did you change the conversation from using a warranty, to using a guarantee? (Was it so you could put your own spin on it?), Sorry if that question is beyond your compatibilities, but you have not answered it despite me asking now 4 times!

I replied to this post; -

hayley11 wrote: »

This isn't true, if Argos did stall and the 12 month warranty expired, that doesn't mean the OP wouldn't have any rights. The sale of goods act covers items up to 6 years, obviously not all items are covered for that whole time but electrical items should last a good while longer than 12 months.

Which related to this post; -

Woofles wrote: »

I notice you say its 11 months old, assuming this product has the standard 12 months warranty, time is not on your side and Argos may be playing a stalling tactic, in this instance I think I would take the refund. Not a satisfactory outcome but better than ending up with nothing.

With this comment; -

derrick wrote: »

Correct, also it doesn't matter when the warranty expires, as the complaint has been made within the duration of the warranty so cannot "run put of time".

That comment stands whether some one returns a faulty item under SoGA,a Warranty or a Guarantee, if you make the claim within the time period, it cannot "run out of time" when that time period ends, as the complaint is already in motion!


You then jumped in with your usual rubbish about Guarantees and Warranties when no one was talking about them!

derrick wrote: »

Correct, also it doesn't matter when the warranty expires, as the complaint has been made within the duration of the warranty so cannot "run put of time".

Tozer wrote: »

WRONG.

It is not a "warranty" but a "guarantee". .

Who said different? No one has mentioned either up to the point in your post, so how do you know whether Sony offer a Guarantee or a Warranty on this product?

At the end of the day it is up to the consumer as to which route to take, but IMO, IF they choose the Warranty/Guarantee route, then they should still take it via the retailer,(the people they have the contract with), and let them return to the manufacturer under the Warranty/Guarantee as the retailer, (who has the contract with the manufacturer), will have to stand any postage/insurance costs associated with the manufacturers T&Cs.

Just a quick example, about 3 years ago I took a faulty dimmer switch back to the retailer I bought it form when it was about 16 months old, his first response when looking at the receipt was,"it is over 12 months old nothing I can do", but I then showed him the packaging,(yes I kept it), which stated it carried a 2 year warranty, he immediately exchanged it for a new one! No saying go to the manufacturer!

Tozer

OK, first things first. I am not a "fool". if you disagree with me, then feel free to do so. But please show some respect and courtesy. Thanks.

I really cannot be bothered dealing with you at all so conversation closed. As said previously (by myself and others) if you want to learn up on principles of contract law, "Contract Law in a Nutshell" is a thoroughly recommended read.

It certainly helped to get me through my Law Degree exams.

I still use it today. Once you have learnt the basics, feel free to PM me and I will give you my telephone number and perhaps we can discuss the finer points. Until then, I really don't have much to add.

derrick

Tozer wrote: »

OK, first things first. I am not a "fool". if you disagree with me, then feel free to do so. But please show some respect and courtesy. Thanks.

I really cannot be bothered dealing with you at all so conversation closed. As said previously (by myself and others) if you want to learn up on principles of contract law, "Contract Law in a Nutshell" is a thoroughly recommended read.

It certainly helped to get me through my Law Degree exams.

I still use it today. Once you have learnt the basics, feel free to PM me and I will give you my telephone number and perhaps we can discuss the finer points. Until then, I really don't have much to add.

I agree that there is nothing more to say on this matter re "Guarantees/Warranties",(you seem unable to answer my basic questions I have posed in this thread, or you are just evading them because to give the true answer would lead to your downfall on this issue :silenced:),as I have said, let the consumers choose

I,as a layman, have no need to learn the basics, SoGA serves me well enough and I will continue to use it in the future!

Tozer

derrick wrote: »

I agree that there is nothing more to say on this matter re "Guarantees/Warranties",(you seem unable to answer my basic questions I have posed in this thread, or you are just evading them because to give the true answer would lead to your downfall on this issue :silenced:),as I have said, let the consumers choose

I,as a layman, have no need to learn the basics, SoGA serves me well enough and I will continue to use it in the future!

As I said, I won't deal with rude individuals who can't seem to hold a debate without resorting to insults.

And I am certainly not paid to educate you. Again, suggest you read up in the basics.

derrick

Tozer wrote: »

As I said, I won't deal with rude individuals who can't seem to hold a debate without resorting to insults.

And I am certainly not paid to educate you. Again, suggest you read up in the basics.

And I won't deal with individuals who can't/won't answer questions on points they raise, choosing instead to ignore them! So don't bother replying to my posts and I won't reply to yours! There are always more than one way to skin a cat!

I don't need educating, (and I certainly did not request that you do so, in fact I could think of nothing less I would want than that from you), I have enough knowledge to hold my own in this field with retailers.

We don't all need to be lawyers to deal with everyday life, you don't need to be a joiner, a plumber, an electrician etc to be able to do basics in them, and therefore do not need to go on training course for everything you do in the home