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Bensons for Beds

Hi,

Firstly, I am really sorry if this is in the wrong place- I need some advice from someone who has used Bensons for Beds; I don't have any praise, vents or warnings!

I ordered a bed from Bensons and gave my moving date as was requested when I paid on their website.

After I had paid I was told that I would receive an invoice within 3 days, which would advise me about my delivery date.

I received this invoice, but it gave no indication of my delivery date other than to say 'You will be contacted 24 hours before your item will be delivered'.

Are they serious? I can't get a day off work at the drop of a hat, I need to know more than 24 hours in advance.

I haven't had a chance to call them yet to talk about my delivery date.

I was just wondering whether anyone else has had any experience with Bensons? If I call them, will they give me a delivery date (I don't even mind an approximate date, just something more specific than what they have offered)?

Many thanks and sorry again if this is in the wrong place.
'I can't deny the British influence on my accent and mannerisms, but I don't know the British national anthem, I didn't weep for Princess Diana and I always cheer when Britain loses at sport. That's how British I am' Constantine-Simms. :T

On God: 'The invisible and the non-existent look very much alike' D. B. McKown :T

Comments

  • bcl999
    bcl999 Posts: 3,620 Forumite
    edited 9 May 2009 at 11:31AM
    Sorry, can't help with your specific circumstances but I bought a bed from them some years ago and it was delivered almost immediately. It's the most comfortable bed (made by Millbrook) I've ever had and I was very happy with their service. Give them a call and I'm sure they'll sort something out for you.

    Added
    I've just noticed you ordered from website, I got mine from one of their stores.
  • brightonman123
    brightonman123 Posts: 8,535 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    are they still trading? think there was one in Hove, which closed down (like quite a few other shops, in the same street..)
    Long time away from MSE, been dealing real life stuff..
    Sometimes seen lurking on the compers forum :-)
  • kazzah
    kazzah Posts: 460 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    we purchased a double bed there last March (08) and were given the delivery date whilst instore by the salesperson
    sorry- have just seen that you placed the order online
    I am surprised they didn't give you a guide timescale for delivery - my advice phone them and see what they say - our experience was very straight forward and good
  • Hi, as above really. We bought a bed from them and like you didn't want it delivered until we moved. We bought it in store but had a fantastic service and were really happy with them and would definately buy from them again. Don't panic yet and give them a ring.
    Trying hard to remember... "Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery." David Coperfield
    [STRIKE]C/C £800[/STRIKE] paid off February! :T
    And onto the next...
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