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Accidentally cancelled BT account?

Kelman_s
Kelman_s Posts: 24 Forumite
in Phones & TV
Yesterday I phoned up BT and cancelled an account - I thought it was an old line that is unused. I found out today that it is in use for broadband and I definitely do not want to cancel. Will BT will let me reverse my decision to cancel?

If they do not it will cause all sorts of hassle.

Thanks - help appreciated.

Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    They probably haven't even processed it yet-why don't you call them ASAP and find out?
    No free lunch, and no free laptop ;)
  • Kelman_s
    Kelman_s Posts: 24 Forumite
    macman wrote: »
    They probably haven't even processed it yet-why don't you call them ASAP and find out?

    Thanks - I'm at work though and have just found out. Won't be able to call them until this evening.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If I were you I would take a coffee break and call them ASAP. If they do put it through then you'd be looking at a possible cancellation charge (if you are still in contract) and then a reconnection charge. And you might lose the number.
    No free lunch, and no free laptop ;)
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Kelman_s,

    I can check this for you. Drop me a PM with the number and Ill get back to you.

    Ta

    David

    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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