IPOD Touch 32gb faulty

danlojo

Hello world

Bought an Ipod touch 32gb for hubbys birthday in mid March. It has stopped holding its charge now and you have to constantly re-sync it.

Spoke to [EMAIL="Dix@ns"]Dix@ns[/EMAIL] who stated that they would send out packaging for me to return and they will either have it repaired or replace it with a refurbished one! After my sense of humour failure at getting an exchange with a refurb she stated that the refurb would be new and not used.............so why call it a refurb????:mad:

The flammin thing is literally 7 weeks old and they expect me to be happy to be exchanged for a refurb?? Can they do this??? Not freakin happy that I pay over £200 for an item which if they cant repair could be exchanged for one which is not new.

Grrrrrrrrrrrrrr:mad:

Valli

• If you have only had the phone a few weeks or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
• If the fault is only minor and can easily be put right, it is reasonable to accept a repair. This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory.
• If you have had the phone longer than a few weeks or have had a reasonable opportunity to check it, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of having somebody else repair the phone.

Checking on consumer direct says you are entitled to a repair or a replacement. (copied the above from there - was from the phone section but would apply in most cases.)
I would go back and ask for it to be replaced with a new; boxed one. Failing that ask for a full refund...
Suggest you will take it up with trading standards...

foolishboy

Apple store near you? They may well swap it without getting dixons involved and customer service is 2nd to none IME.

Foolish