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RBS ... c/o DSAR Request problem/delay?
HAVEFAITH
Posts: 557 Forumite
RBS ... c/o DSAR Request problem/delay?
Hi, I have put in a c/o DSAR request for 2 bank accounts (with standard Letters of Authority to accompany the letter) on 2 accounts and received a response from an Edinburgh address (Customer Response Services Unit)
They say ...
"We have received 2 requests from you seeking transaction lists under the Data Protection Acts (1998) on the above mentioned customer.
As you have no signing authority on this account er cannot complete your requests, however if the account holder writes to us regarding the charges on their account we shall look at it on their behalf. Alternatively you can contact your local branch who will advise you what steps are required for you to be a signatory on the account.
Once the changes have been made to the account please send a letter to us at the address in this letter where we will deal with the claim accordingly."
So are these delay tactics? I have sent out exactly the same requests to other banks without this type of response??
Please help & advise ... Thanks
Hi, I have put in a c/o DSAR request for 2 bank accounts (with standard Letters of Authority to accompany the letter) on 2 accounts and received a response from an Edinburgh address (Customer Response Services Unit)
They say ...
"We have received 2 requests from you seeking transaction lists under the Data Protection Acts (1998) on the above mentioned customer.
As you have no signing authority on this account er cannot complete your requests, however if the account holder writes to us regarding the charges on their account we shall look at it on their behalf. Alternatively you can contact your local branch who will advise you what steps are required for you to be a signatory on the account.
Once the changes have been made to the account please send a letter to us at the address in this letter where we will deal with the claim accordingly."
So are these delay tactics? I have sent out exactly the same requests to other banks without this type of response??
Please help & advise ... Thanks
"onwards & upwards"
0
Comments
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I have just answered you on CAG. If you need further help, please post further on this thread as I am under moderation on that site and it means having to report posts to get them seen.
Take my advice re second letter and whilst I appreciate you sent the second page with a staple, the letters could become detached.0 -
I would very much welcome other contributions from people that may have had a similar experience with RBS or NatWest ... thanks"onwards & upwards"0
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