Contact name of someone high up in HSBC?

JasonW_2

Hi, I want to complain to HSBC big style and am looking for a name of someone of importance and authority at HSBC please. The customer service "idiots" at this company are the most useless people Ive ever had to deal with ever, who cant read simple notes or give correct advice or info, its just not possible for them to do it! So I want to write the most scathing complaint I can, but need to address it someone who is going to sit up and take notice. Probably wasting my time but will make me feel much better.

Thanks
J

SAHARA

Can't help with ypur complaint Jason, but agree that they are idiots.
Rang their call centre as told by their website to find out more about a bank account and was told "because you aren't a HSBC customer, we can't give you any information!" So I told them, via their complaints dept, that I won't be a HSBC customer now, or ever. Still waiting for the call from someone from customer relations.

jenniferpa

Ah the old "you're not a customer so we can't give you enough informaiton to decide if you want to be a customer" quagmire. Don't hold your breath waiting for answer. If if you do get an answer, don't assume it's correct just because it's in writing. I could write pages and pages about their so called web banking, customer service and the only reason I'm still dealing with them is because it's my mother's account that I'm managing. The most recent screw-up was being told I could sign cheques, but couldn't sign standing orders (wrong - they'd lost my signature, and shouldn't even have accepted cheques signed by me, but they did). I've had parts of HSBC (web tech support) refuse to talk to other parts of HSBC (web support), and they still haven't got the savings accounts linked properly (and they don't know why). Even their branch staff are given the run around (I have found them to be very helpful but frustrated). I would hate to work for them. I think I'll stop now - my blood pressure's rising.

Jennifer

SAHARA

Yep, I put it down to not being worth the effort.

megan050903

JasonW wrote:

Hi, I want to complain to HSBC big style and am looking for a name of someone of importance and authority at HSBC please. The customer service "idiots" at this company are the most useless people Ive ever had to deal with ever, who cant read simple notes or give correct advice or info, its just not possible for them to do it! So I want to write the most scathing complaint I can, but need to address it someone who is going to sit up and take notice. Probably wasting my time but will make me feel much better.

Thanks
J

May I suggest you write a letter to the chairman at this address:

8 Canada Square, London, E14 5HQ, United Kingdom

If you mention that you are contacting the FSA (financial services authority) they have to acknowledge that they are dealing with your letter within a couple of days. I am sure that even mentioning the FSA they will sort out the problem very quickly.

Hope this helps.

JasonW_2

Thanks everyone, I am determined to get this sorted out. I've prepared a second letter even though I havent received a reply to first letter from them, now there is fresh information to be added after further developments in the matter. They are just so useless it actually scares me how shockingly bad they have been! They deserve everything they get.

J

jenniferpa

Good luck to you. I'm willing to bet, though, that you'll get a letter saying "sorry you are unhappy - we've given the letter to a manager to deal with" and a couple of months later "well that's the way it is" with a sub-text of insane laughter, and a knowledge that there's nothing you can do to them.

Jennifer

Raspberry_Ripples

Do you still need the detail? Directors as follows:

Chairman ; Sir John Bond
Personal Banking ; A J Ashford
Telephone Banking R J Knox
Operations J Ranaldi

movingon

We wrote a letter to Head Office last September re poor customer service in call centres and faxed it over. The same afternoon we got a call from someone apologising profusely. Customer services are still poor but at least the complaint was acknowledged and dealt with effectively. Best not to be too "scathing" though!

Tianguis

When I complained (vented my spleen more like) to HSBC it was addressed to Richard Barker at the Leeds office. I had previously spoken with this guy on the phone when I told him that I would be writing to the Southampton customer services office; his reply was "but who's desk do you think it's going to end up on?" <his>. The complaint was investigated and I was compensated. As far as "scathing" I wouldn't suggest making it a personal thing but EVERYTHING is in the detail and that includes who you spoke to, when, attitude, misinformation etc. Hope this helps.