phone line inside not working...

shelldanielle

does anyone know how much bt charge to fix this line? its the main bt box we have tried fixing it but no luck.

Heinz

Welcome to the MSE forums shelldanielle.

Provided you're talking about the master socket not working, that should mean that the fault is external - and BT will fix it free of charge (you didn't 'try fixing it' of course).

Take care to disconnect everything else and then plug a known working corded telephone into the test socket inside the master socket before you report the fault though (if the problem is caused by your equipment, you will be liable to pay - and the charges are not cheap).

macman

And if the fault is internal, just get a local electrician/telecoms engineer to fix it for you. You are under no obligation to use BT and if you do it will cost you a minimum of £120 for the call out. A local guy will fix it for a third of that.
PS: have you tried posting the problem on the techie board to see if someone can help you with it?

BT_company_representative

Hi shelldanielle,

I take it your landline service provider is BT? You can check the line for faults at http://www.bt.com/fault, but as others have said there are a few things you can try yourself, some troubleshooting tips are available on those Help and Support pages:

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_faqid=9818&p_sid=4UhF_gxj&p_lva=&cat_lvl1=345&cat_lvl2=353&cat_lvl3=374&p_cv=3.374&p_cats=345%2C353%2C374

Let me know how you got on.

All the best,

David
BT Support