IE and Internet Options blocked

tomsolomon

I'm realy stuck on this one. Done extensive research on the WEB, tried several atispyware programs, but still IE and Internet Options (in Control Panel) blocked. The PC is a Dell Latitude D610, it does have Security Platform installed, also SUPER Antispyware, but neither of these seem to have an option to block IE or Internet Options. IE opens goes to home page and shuts down. No warning message. Its a home PC so no AD access or permissions set.
Any ideas?

PS. Another think I noticed just, Avira says it need updating, but it's been updated....
BRB with a HJT log.....

tomsolomon

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:35:12, on 06/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\Program Files\Dell\OpenManage\OMCC\iws\bin\win32\omaws32.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\OpenManage\OMCC\oma\bin\omsad32.exe
C:\Program Files\Broadcom\Security Platform Software\PSDsrvc.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trust\MI-4550XP WIRELESS OPTICAL MINI MOUSE\Mouse32a.exe
C:\WINDOWS\System32\igfxpers.exe
C:\WINDOWS\PixArt\PAC207\Monitor.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\Google\Quick Search Box\qsb.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Broadcom\Security Platform Software\SpTNA.exe
C:\Program Files\Broadcom\Security Platform Software\PSDrt.EXE
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\Documents and Settings\All Users.WINDOWS\Application Data\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SetPoint\SetPoint.exe
C:\Program Files\3\3Connect\AutoUpdateSrv.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\WINDOWS\system32\IfxUAGUI.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\All Users.WINDOWS\Application Data\Macrovision\FLEXnet Connect\6\agent.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_9993303B90FE6C1D.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Trust\MI-4550XP WIRELESS OPTICAL MINI MOUSE\Mouse32a.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\System32\igfxpers.exe
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\qsb.exe" /autorun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [IfxSecurePlatformIndication] C:\Program Files\Broadcom\Security Platform Software\SpTNA.exe
O4 - HKLM\..\Run: [PSDruntime] C:\Program Files\Broadcom\Security Platform Software\PSDrt.EXE
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Documents and Settings\All Users.WINDOWS\Application Data\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: SetPoint.lnk = C:\Program Files\SetPoint\SetPoint.exe
O4 - Global Startup: Update Agent.lnk = ?
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_9993303B90FE6C1D.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: byXNhGvV - byXNhGvV.dll (file missing)
O20 - Winlogon Notify: PSDNtfy - C:\Program Files\Broadcom\Security Platform Software\PSDNtfy.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe
O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
O23 - Service: Client Connector Administrator (ccadmin) - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\OMCC\iws\bin\win32\omaws32.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iap - Dell Inc. - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\IFXSPMGT.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\IFXTCS.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: OMCC OM Common Services (omccomsad) - Dell Inc. - C:\Program Files\Dell\OpenManage\OMCC\oma\bin\omsad32.exe
O23 - Service: Personal Secure Drive Service (PersonalSecureDriveService) - Broadcom - C:\Program Files\Broadcom\Security Platform Software\PSDsrvc.EXE
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11488 bytes

Money_Grabber13579

Have you tried running malwarebytes? It seems to be one of the best free on demand scanners around. Would you consider upgrading to IE8? I know some people have had problems with it, but it seems to work ok on most computers. Try updating malwarebytes and running a full scan first, and see what that brings up.

gaming_guy

have you looked in gpedit.msc under computer config > admin templates > internet explorer to see if its been disabled in there?

tomsolomon

Malwarebytes was the last thing I tried actually that along with Avira and superantispyware picked up around 20 or so trojans and worms.
The system has been cleaned thoroughly (no more malware) and Windows system files have been restored. But something on here is blocking IE and Internet options from starting....... And as I said it's a Windows Home, so no active directory or users and group policies.

gaming_guy

is it just for one user or all local users?

have you tried launching IE via start > run > iexplore.exe?

are there any add-ons installed preventing it from launching?

Browntoa

yes , go to Start , then Accessories , then system tools , then try running it with No Add ons

tomsolomon

Uninstalled IE7 manually, then installed IE8, Fixed.
It wouldn't even start with no add ons, installation must have been corrupt.
Everything is back to normal now, thanks.