can they sack me

dacouch

supersuper wrote: »

Hi thanks for all the quick replys

yes this is the first time i have been pulled up for performance i am never late and have never had a sick day.

we need to place customers on hold to find the number and the department to pass them to (i think they would prefer it if i passed them threw to somebody who couldnt help them) yes the calls are continuous.

Wow so when the lady talking on the hold muzak tells me my "Call is important" she was not lying

CFC

weths wrote: »

Firstly how long have you been employed there?
You say you havent had any disciplinarys up to now am i right?
O.K if you have been there for longer than a year you should be fine. You may be disciplined if the delays are affecting the service level agreements the company you work for has. However you would only really get a verbal warning and a timescale in which your performance should be improved.

What concerns me is the fact you have been suspended. ........

Im sorry if this is a bit disjointed..i have my nine year old singing to me...but all the advice is correct. I am an employment law adviser. I act on companies behalf ususally.

I think your 9 yr old was singing too loudly

It is not just about giving a verbal warning and telling you to do better in future, nor is it just about SLA. You may get a much more serious outcome. This is because you have been suspended, and the company has to pay your wages without having the benefit of your work, which is generally an indicator that the company believes there may be 'serious misconduct' involved, or 'gross misconduct'.

There are a couple of points here you need to consider, because to me it looks as if they believe you are misusing the system and giving poor customer service through call avoidance, ie putting customer on hold so you get a break from continous taking of calls :

a) how long do other operators normally put customers onto hold while they look up a number compared to yourself?
b) are you consistently not following company procedure in terms of the 'hold procedure' which you have been trained on?
c) are you putting the customer on 'mute' instead of on hold?
d) can you evidence that in every single case where you have had the caller on hold that you have in fact been looking up a number? Or are there in fact only less than say 10 numbers you could transfer them to, in which case the company may believe you ought to be expected to know them now and not need to spend 30-65 seconds looking them up if you have a reasonable length of service.

SomeBozo

weths wrote: »

You cannot claim unfair dismissal within your first years service...that as far as im is the case and i have never heard anything other in all my years of working in Employment law.
In the case stated above there must have been a serious issue which would be more discrimination than unfair dismissal...

You can.

In the first year the emoloyer can basically sack you and not give a reason.

If however you sacked and can prove it, because of your gender, age, colour of skin etc, you can claim unfair dismissal.

Bozo