Wrong claim details on renewal policy

consumer

Hi,

Just been sent renewal quote from Norwich union, with increased premium of £150 as compared to last year.

On checking the details, they have added 2 extra claims on their own without any incidents actually taken place...

I'm going to check with them, but I'm sure it will involve making a complaint and by the time, I receive reply, my current policy will expire (expiring on 29th May).

Is there any way I can try to get the details amended and get quotation from different companies? (I'm not sure whether I've to mention all the incidents mentioned in the renewal policy though 2 are non-existent while requesting quote from other companies)

Thanks

Quentin

NU should not need you to raise an official "complaint", all you need to do is write back to them, pointing out their errors and ask them to confirm they have removed them from your record.

You can go elsewhere, and should only declare the incidents that have happened. Do not mention them at all to other companies as they are irrelevant - aren't they?

LinasPilibaitisisbatman

Phone them and ask what they are.

Its possible claims have been registered against you direct with the insurers. Only once they confirm its an error should you tell other insurers you have no claims

consumer

I called NU and CS representative said - he will amend the record and remove 2 incidents...Still, he said quote remains the same..

I am going to write to them just as follow-up so that at a later date, I can prove them/other insurer about the error.

Thanks for advice about mentioning only the actual claims in asking for quotes, which hopefully should reduce my premiums.

Quentin

So that you can prove the error, you need to get them to reply to your letter confirming their error, and detailing the specific incidents they have now removed.