3 network hidden costs

rlisle

I took out a contract with 3 network a few months ago. Foolishly I haven't been checking my bills thoroughly. I recently did and found that a £1 video pack had been added to my monthly bill when I changed my handset. 3 never made me aware of this and have refused to refund it as they say I was informed. This sort of stealthy addition seems more commonplace nowadays and friend have experienced similar things.

Does anyone know what my rights are and how I can force them to refund my money? It's not much but there is a princple here.

Thanks

sporedude

Doubt they'll refund you anything, Its your responsibilty to check the bills every month, Not 3.

rigger_john

rlisle wrote: »

I recently did and found that a £1 video pack had been added to my monthly bill when I changed my handset. 3 never made me aware of this and have refused to refund it as they say I was informed.

When you say added to your bill, do you mean in addition to anything in the T&Cs? How did they inform you and what paperwork have you got?

Regards

williham

Instead of charging you for the different phones, they charge you a set price per month and say you get x amount of video minutes to use.

Sol00

It's not likely you'll get it refunded as they'll just refer you back to your bills.