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Recently hubby filled out some forms halifax sent him to prove his financial hardship

he then got a letter back about how they believe he has been charged fairly etc and they are going to get him an appointment with one of their money management teams

Where do we go from here? they owe him nearly 3k in charges. He has been unemployed for 10 months and they saw from the forms that he had all these outgoings and yet only income was job seekers and child benefit

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Recently hubby filled out some forms halifax sent him to prove his financial hardship

    he then got a letter back about how they believe he has been charged fairly etc and they are going to get him an appointment with one of their money management teams

    Where do we go from here? they owe him nearly 3k in charges. He has been unemployed for 10 months and they saw from the forms that he had all these outgoings and yet only income was job seekers and child benefit
    Does he have priority debt arrears(mortgage/rent, council tax, utilities)?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • marshmallows
    marshmallows Posts: 196 Forumite
    yes he has mortgage arrears
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    yes he has mortgage arrears
    is the household income insufficient to cover this? I would say if the Halifax have given their final decision or it has been 8 weeks then you should go to the FOS and ask them to look at the case. Include arrears when you deal with the FOS and all priority debt arrears and his unemployment details.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • marshmallows
    marshmallows Posts: 196 Forumite
    what is the FOS?
    Household income isnt sufficient and they know this, but then again maybe the letter we sent them wasnt good enough
    Maybe we can send them another letter saying how badly hubby is struggling, mortgage arrears etc

    What are priority debts?
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    what is the FOS?
    Household income isnt sufficient and they know this, but then again maybe the letter we sent them wasnt good enough
    Maybe we can send them another letter saying how badly hubby is struggling, mortgage arrears etc

    What are priority debts?
    Priority debts are post 2. FOS=Financial Ombudsman Service.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
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