is Screenselect Free Trial really free?

Bexter

Personally I've found them lousy. Cancelled the free trial last month after they charged me (but I hadn't returned DVD in time so that was my fault). Confirmed cancellation by phone and deleted my details online as far as possible. They've continued for weeks to send me emails asking me to add titles to my list - requested this week that they stop these and they replied with a confirmation. Today I get an email asking for urgent payment as the direct debit has been refused - obviously because I cancelled it!! Aaargh...

mrbond

I had no problems quitting screenselect or blockbuster who I've also tried. Cancelled with lovefilm yesterday after a trial and they offered buy 1 month get 2 free, which apparently ends today if it interests anyone!

jammiev

Jubei105 wrote:

I signed up for the free trial of 30 days and cancelled at the end of that period. All dvd's had been returned well before cancellation but I was charged a months rental.

Now I thought i signed up for a free trial, but apparently the offer is, join screenselect and get the first month free! Why don't they advertise that as the offer rather than a free trial period. (yes I'm being sarcastic )

In addition to cancelling, at no point was I told I would be charged a months subscription for cancelling. So how do they get away with it?

btw has anyone got the email and telephone number for screenselect

Thanks in advance

P.S. Savings so far -£15

yes, all free, just cancel properly!

lindamaryb

Yes, I too have fallen into the late cancellation trap. I had made a note that I joined on the 23rd so I presumed that I had until the 22nd to cancel but no - when I went online to cancel -15th - thinking that I still had a few days I discovered that payment was going to be taken on the 16th! My fault for not checking this out but as my last one had been returned I thought that I might just be lucky! No they had posted one out, I hadn't received it but they would be taking payment anyway.

What I would like to know is:
Am I better cutting my losses now and cancelling or using up this months titles and risking cancelling nearer to the time?

zounds

drstonk wrote:

When you quit screen select cancel any direct debit at your bank, they may try to invoice you then but they won't be able to take the money out direct

I've noticed a few people complaining that they have had money taken out at the end of various different trial subscription offers, my advice would be to use your banks online service, as soon as you see that the direct debit is set-up, delete it immediately.

You'll still get the trial as they won't notice until they try to take some money out, ie... the bank will not inform them.