mouse pad problem

mrsbudget

hi, wonder if you could help me, i bought an akoya medion E1210 netbook 2 months ago when it was on sale in sainsbury,,i was really happy with it till the mouse pad stop working at all and i now i have to use a mouse.

Should i ask for a replacement or is there any thing i can do to sort this out? Or could i just ask for may money back (dont know if i can do that) but then i want to have a netbook.

pls help!!

MX5huggy

Have you rung the tech help line to get this fixed?

On my lap top the touch pad sometimes stops working, I have to unplug, take battrey out and then hold the power key down for 12 seconds (or more) this somehow fixes it.

The tech helpline told me this after I had not bothered ringing them for 6 weeks in about 30 seconds!

mrsbudget

hi, thanks phone helpline right away,,(why did i not think of that at the first place!!),,they have to collect the netbook and see what they can do,,

MX5huggy

Have you tried what I suggested? might work.

Make sure you get all the data you need off the netbook before sending it off as they have a habit of reformating them to fix them.

esuhl

At worst you should be entitled to a full repair, at best you might be able to get a new netbook as a replacement or a full refund (at the retailler's discretion).