baxi heating engineer gave us a wrong advice that cost us money

earthly

we are covered by baxi boiler cover plan. The boiler has been misbehaved(overheating and cut out) since last november. There have been 4 visits by the boiler engineers. The first 2 engineers changed some parts but the problem's still the same. The 3rd engineer came and told us to install a bypass which we had to get a plumber in and paid for by ourselves since it was nothing to do with them. We paid £250 to get the bypass installed. Once the system was back on the boiler cut out and showed the same fault as ever. Apparently the bypass didn't make any different. We subsequently found out that our baxi model doesn't need a bypass. It has an internal bypass. Now the 4th engineer came this morning and told us that our system needed a power flush.

That's going to cost us further with a remote chance that it's going to help.

We want to know if we can do something with their bad avice from the 3rd engineer that cost us £250 for nothing.

thank you in advance for all the reply

markowen

We had a nightmare with the baxi cover plan. 18 month old boiler stopped working, so phone baxi, signed up to a plan and booked a callout (perfectly fine to do this)

Engineer came, looked at for 10 minutes, and siad he needed a part. Told us WE would have to drain the system down before he came back

On second visit, he had trouble undoing a nut in the boiler, so put a spanner on, which he hit with a hammer
He causeddamage to several parts fo the boiler, siad he would need to get more and come back. The next day Baxi phoned to say that the boiler was beyond econmical repair, and so was not covered under the plan.

It took everal letter (including emails) but eventually got the cost of the plan refunded in full, and a replacement boiler delivered to me at no cost. I then pais a local fitter £200 to fit the new one, which was less than the cost of the plan

My advice is get in contact, make a claim, and stick with it. You do need as much back up as possible though, inc any paperwork and photo's