curious more for a laugh than serious

twentypenceoff

today i wrote to the head office of Mars chocolate because i had a probelm with one of their chocolate bars.

I never usually bother, as it was only, what 36p? a bit more?, and i dont like to make a fuss.

but then i wondered what they would do.

do you think, like em they will send an email apologising?

or do nothing?

or send a voucher for exactly 36p to replace it?

or other action?

i am intrigued to see what they do in a case like that.

:rotfl:

mum2one

There most prob send you some vouchers or some bars of chocolate.

Dont feel bad over writing over 36p Mars Bar, last yr I wrote over a 10p bag - dip lolly, think there was no sherbet in the packet, as it was dd it was the principle.

A week later she had an apology letter and a big box of different sweets from there brand, over £5 worth of chocolate, the next day a duplicate box arrived, so we had over £10 worth of sweets for 10p........... so go for it x

twentypenceoff

mum2one wrote: »

There most prob send you some vouchers or some bars of chocolate.

Dont feel bad over writing over 36p Mars Bar, last yr I wrote over a 10p bag - dip lolly, think there was no sherbet in the packet, as it was dd it was the principle.

A week later she had an apology letter and a big box of different sweets from there brand, over £5 worth of chocolate, the next day a duplicate box arrived, so we had over £10 worth of sweets for 10p........... so go for it x

what a great result for your dd (your duaghter?) :rotfl:

mum2one

She thought it was brilliant, she now expects me to complain about everything x

Barneysmom

I wrote to Sure and said 'You did let me down' and they sent me a £3 voucher.

bank_of_slate

I wrote to Seabrooks crisps a few years ago just to say that i loved their crisps
A couple of weeks later a huge box arrived with a thank you letter and one of every flavour crisps that they produce! :T
...Linda xx

eyelinerprincess

I had a problem with some Mars sweets and they sent me a £10 voucher/

Greatgimp

bank_of_slate wrote: »

I wrote to Seabrooks crisps a few years ago just to say that i loved their crisps
A couple of weeks later a huge box arrived with a thank you letter and one of every flavour crisps that they produce! :T
...Linda xx

That sort of answer is now history. Normally you get a small voucher (£2-5), and a letter stating something like "thank you for your letter... we take all complaints seriously... passed on to quality control... must have slipped through... voucher... hope you continue to enjoy..."

twentypenceoff

and the answer is......

NOTHING

not even an email.

:mad:

twentypenceoff

and the final answer is -

i received a lovely and very interesting letter from them today telling me how their sweets are made and what could have caused the problem, with £4 vouchers for mars products.

it was written very nicely, so well done Mars, even though I had almost forgotten I had sent you a letter in the first place!!!


:T:T

for my next trick I am writing to Iceland about a problem with a ready meal, it was a genuine problem, and again I am curious as to what they can do.