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Useless full structural survey for 900 pounds

Hi everyone. I just paid £900 for full structural survey arranged by Woolwich (the only option they have) and got something like this:
- no signs of subsiding or wall cracks as seen from the main road - this I could see myself
- the condition (of wires, walls, ceilings etc) is satisfactory given the age of the property (110 old Victorian maisonette)
- there is small damp on the window in one of bedrooms which is likely a local issue (not a major I guess)
- I am recommended to get damp expert to check damp (I thought it was their job???), electrician and heating engineer – so now I am supposed to pay privately for everything again?
- They couldn’t check walls because of wallpapers and floorboards because of the carpet and loft because of the waste storage there – not sure what they checked at all!

The main outcome of the survey:
- the property condition is average
- the house is likely not collapsing or subsiding
- it is recommended to paint some kind of joinery outside the window (that is the only detailed recommendation)

I am already trying to arrange electrician and heating specialist to check the condition of pipes and wires and not sure should I ask damp specialist as well because of the small damp? I am afraid I will be paying for it again and it is nothing to cover for the vendor of the house, isn’t it?

I am very, very disappointed :(
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Comments

  • silvercar
    silvercar Posts: 49,287 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Was the surveyor recommended?

    For a full structural survey, I paid £1100 in 2006. The report was 34 pages long with lots of photos highlighting each small fault.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • toja
    toja Posts: 113 Forumite
    The surveyor was assigned by the lender – I could not choose. My one has no pictures…
  • Snooze
    Snooze Posts: 2,041 Forumite
    1,000 Posts Combo Breaker
    This sounds more like one of those 'homebuyers' surverys to me, not a full structural. On full structural you get them pulling up bits of floor and walls and stuff. Imho surverys are a complete waste of money anyway. If you've more than a brain in your head you can do them yourself.

    Rob
  • Pigster_2
    Pigster_2 Posts: 41 Forumite
    I agree that what you've got sounds like a homebuyer report. A couple of years ago we considered one and we were told that the surveyor would have charged us about £500 if we had been able to employ him directly. Because it was being done through the lender, though, it would have cost us over £900. Nice work if you can get it!

    We decided to have a full structural survey, which was about £1300 but well worth it as it exposed all sorts of difficulties which led us to pull out. I don't think these would have been picked up in a homebuyer survey.

    Best of luck though.
  • toja
    toja Posts: 113 Forumite
    What I ordered it was defo full structural survey by description. Just wondering who I should complain to.
    I am getting my own builder now to check main things for additional.. hmmm... £100!
  • chickmug
    chickmug Posts: 3,279 Forumite
    I wonder if the person at the lender was getting a bung for suggesting that surveyor? I suspect that may of been the case. Disgraceful.
    A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.
  • Snooze
    Snooze Posts: 2,041 Forumite
    1,000 Posts Combo Breaker
    toja wrote: »
    What I ordered it was defo full structural survey by description. Just wondering who I should complain to.
    I am getting my own builder now to check main things for additional.. hmmm... £100!

    With all due respect, what is your £100 builder going to tell you that you can't see for yourself?

    The builder can't advise on wiring, plumbing or roofing, so that leaves him to look for damp patches and tell you've got damp patches and look for cracks and tell you it may or may not be falling into a hole.

    Save your cash and use your own eyes.

    Rob
  • silvercar
    silvercar Posts: 49,287 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    toja wrote: »
    The surveyor was assigned by the lender – I could not choose. My one has no pictures…

    All suggests that it is a home buyers report.

    My lender doesn't even offer full strucutral surveys. Sure you can pay to upgrade the valuation to a home buyers report but that is not the same thing.

    Normally for a full survey you would ask around for a reccommendation, not just use someone assigned by the lender.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • princessamy86
    princessamy86 Posts: 4,889 Forumite
    Was the surveyor RICS accredited? I believe they have a complaints procedure if you are not happy. www.rics.org
    Scar tissue that I wish you saw, sarcastic mister know it all, close your eyes and I'll kiss you cause with the birds I'll share this lonely view.
  • marybishop
    marybishop Posts: 761 Forumite
    The surveyor definitely doesn't get the fee charged by the lender, only a proportion of it. You are better off commissioning your own independent survey. That way you know who to contact if you want to ask questions once you've received the report.
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