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reclaiming from a closed account - HSBC
RedBern
Posts: 1,237 Forumite
Hi, posting on behalf of a friend who's tried logging in - unsuccessfully.
My friend had an account with HSBC. He's applied for his charges back, and under hardship as well, but was told by HSBC to go away as he is no longer a customer with them.
Is this an acceptable response, if not what is his next course of action?
My friend had an account with HSBC. He's applied for his charges back, and under hardship as well, but was told by HSBC to go away as he is no longer a customer with them.
Is this an acceptable response, if not what is his next course of action?
Bern :j
0
Comments
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They can decline hardship. Is that their final response? If it is then he can ask the FOS to relook at his complaint.Hi, posting on behalf of a friend who's tried logging in - unsuccessfully.
My friend had an account with HSBC. He's applied for his charges back, and under hardship as well, but was told by HSBC to go away as he is no longer a customer with them.
Is this an acceptable response, if not what is his next course of action?0 -
They can decline hardship as NWM says, but (as a far as I am aware) cannot say "you are not a customer any longer"No Longer works for MBNA as of August 2010 - redundancy money will be nice though.
Proud to be a Friend of Niddy.
no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date0 -
Slight slip there oscar. If the person is not a customer, they can say that "you are not a customer any longer" since it would be factual. I think you meant that they could not say you cannot claim whatsoever even if the account it closed, is that right?They can decline hardship as NWM says, but (as a far as I am aware) cannot say "you are not a customer any longer"
Get some coffee, that's what I have at the moment.0
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