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Utility accounts in credit - refusing to refund
Comments
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The bottom line is that it is surely up to any company to decide their policy on commercial grounds. People may consider £150 is too high. So what should it be? £100? £50? £10.
Anyway the question I answered was that IMO this situation is not covered by legislation.
Yes, each company can decide what it puts in their 'terms and conditions'. As long as this doesn't conflict with legislation, such as the Consumer Contracts Regulations 1999. Obvisouly it would be up to the OFT whether or not that breach may of been made, and triggering legal action against the comapny in question.0 -
...Why does BG apparently insist £150 is a operating balance, when a fiver will do for Eon.
So why don't you switch to Eon?
Oh, because they are more expensive? Now you now why there is a difference in price.
"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Lol.........Call me Carmine....
HAVE YOU SEEN QUENTIN'S CASHBACK CARD??0 -
Should anyone think this is a good way to get a cashback card, in fact they don't give you one. If you want one, you have to buy one (£10), and pay ongoing charges for it, whether or not you use it.
And the UW will never refund any credit balance you build up due to monthly payments being over estimated.
The only way you can get any balance built up this way with uw is to leave them, and once all final bills have been calculated they refunf any credit.
Lots more cautions on the uw card (and uw in general) are discussed in this thread:
http://forums.moneysavingexpert.com/showthread.html?t=387161
I had a feeling jimexbox woudl get into trouble for mentioning it, lol. Seems to be working for people on the UW thread and elsewhere on the internet, Quentin (And I hope it will be working as well for us shortly being as our spend at Sainsburys alone for groceries and fuel will qualify us for a £25 per month/£300 per year discount off the bill). One woman had a £53 cashback discount off her monthly UW bill this month :eek:. It's a great innovation IMO - if any of the Big 6 give you the opportunity to have large discounts off your utility bill by using their own cashback card I must have missed it being discussed. I'm sure if they HAD introduced such an innovation you'd have been going into raptures. We don't plan to be in credit OR debit as we will be taking advantage of yet another innovation - supplying our meter readings at the end of each month so the next MONTHLY, PAPER bill will reflect our usage and the DD amount will also reflect this. Such a great idea but impossible for any of the Big 6 to do on account of them not issuing a monthly paper bill...Call me Carmine....
HAVE YOU SEEN QUENTIN'S CASHBACK CARD??0 -
Absolutely.That doesn't distract from the fact that BG are using your money as an interest free loan. How many £150 do BG have? A nice little fund me thinks.
Just ignore the DD discount.
Let's move towards interest on energy balances (credit & debit) - I'm sure that'll go down well.0 -
Odd, I was £400 and something in credit, and I recieved £240 back from them without even requesting it.£150 is operating balance for these guys
im £600 in credit and they dont want to cough
At a guess, you are due a bill shortly? That's when you'll get it back (minus what you've used of course)0 -
Odd, I was £400 and something in credit, and I recieved £240 back from them without even requesting it.
At a guess, you are due a bill shortly? That's when you'll get it back (minus what you've used of course)
At the end of your payment scheme year, if you have more than the £150 in credit, it is refunded in full.0 -
Absolutely.
Just ignore the DD discount.
Let's move towards interest on energy balances (credit & debit) - I'm sure that'll go down well.
The DD discount is really a con, its a marketing strategy. It would be more honest if energy suppliers did a 'BT' and charged non DD customers a fixed fee commensurate with their processing costs and then lowered their energy prices slightly for everyone. But it suites to give an impression of a discount for paying via DD.0 -
The DD discount is really a con, its a marketing strategy. It would be more honest if energy suppliers did a 'BT' and charged non DD customers a fixed fee commensurate with their processing costs and then lowered their energy prices slightly for everyone. But it suites to give an impression of a discount for paying via DD.
There was some discussion about payment by DD during the Parliamentary Committe on energy when all the Big 6 bosses were grilled.
The bosses argued that DD customers cost a lot less to service and the more people paying by DD, the lower their costs - and hence lower prices.(no comment on that latter point;))
Some companies provide an incentive to get people to pay by DD, others penalise customers if they don't pay by DD - carrot or stick.
Does it matter which way you look at it? The bottom line is you pay extra if don't pay by DD.0
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