I can't make calls thro Primus

ioscorpio

My account was transferred on 27/2/06 but I can't make calls thro Primus, although I can receive calls. I emailed Primus at the week-end, I had a reply confirming that my account was transferred, just asking if I still can't make calls. I can't even divert a callthro BT on 1280.

ginger_nuts

sound like you have a problem with your line and not primus .
Get BT to check the line for you .Primus is not the problem

ioscorpio

Checked with BT and Primus, I think it's the phone, but I don't understand why if the phone is faulty I can receive calls ok, although it worked fine before I changed to Primus. I've tried an old phone and I can make calls now but it is crackly.

the_devil_made_me_do_it

are you using a dialler by any chance?? Could even be that which is a problem too.

ioscorpio

No, I don't use a dialler, but do have broadband connected to the line, the guy at Primus said this could affect it, but it did not affect it before the change over to Primus. I had no problem previously when Talk Talk was the cps carrier.

the_devil_made_me_do_it

I wonder if Primus use some sort of different communication signal down the phone line or something. I don't really know much about the way in which a phone line ect operates, so it's just a guess from me.

I have had no problems with primus, and I use a dialler because I'm also connected with 1899 and 18185.

neil40

Hi.I know this sounds stupid but have you got a broadband filter plugged into your phone line?.i DID'NT and that was what was causing my line to crackle.





Neil

ioscorpio

Thanks Neil40
I did have a broadband filter plugged in to laptop, but had moved the phone from the extension upstairs to downstairs and it was not plugged into a filter, I've plugged it in to one now no crackling and I can make and receive calls.

Heinz

iomexico wrote:

Thanks Neil40
I did have a broadband filter plugged in to laptop, but had moved the phone from the extension upstairs to downstairs and it was not plugged into a filter, I've plugged it in to one now nd no crackling and I can make and receive calls.

Just to be sure then. It (appears it) was an internal wiring problem (lack of an ADSL filter) rather than anything to do with BT and/or Primus?

ioscorpio

Yes, I did not realise that you had to have the filter plugged on even when there was only a phone connected to an extension. When I first got broadband I did wonder why there was two adapters, which I now know are filters and are needed as having broadband on the line alters the set up of the phone reception.