Adding windows updates stops i.e. Running.help plz

edinburgh_lesley

Hi gang,
Every time since Aprl when I run the advised recommended windows updates ,after they are installed I cannot get back on the internet. When I diagnose any problems,there are no connection problems. I have to run system restore to get it back to let me online.
Have run Malware etc and all looks ok
Please advise....
Thanks
Lesley x

aliEnRIK

Vista or XP? Which service pack are you on?
Whats the last legit update you have thats worked ok?

edinburgh_lesley

hi,
Thanks for replying.
Im on windows vista basic.
the last update that worked that never cause any problem was
Definition Update for Windows Defender - KB915597 (Definition 1.55.1579.0)
Installation date: ‎18/‎04/‎2009 15:32
Installation status: Successful
Update type: Important

After that every update I installed worked but on restarting laptop i could not get onto the internet

the first one that caused any hastle was
Cumulative Security Update for Internet Explorer 7 for Windows Vista (KB963027)
Installation date: ‎18/‎04/‎2009 16:42

Hope this helps
Lesley x

edinburgh_lesley

Oh and it says service pack 1 on my system
lesley
x

davethorp

Is it just internet explorer that can't get on the internet or can no other programs (messenger, outlook express/windows mail or another web browser such as firefox)

edinburgh_lesley

Morning Dave
it wont let me open any web pages., messenger, mse,easyjet, etc.
Dont have firefox.But will download it now....................
Just Tried to download firefox and got an error
Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

What next?
Lesley x

davethorp

What internet security software are you running?

edinburgh_lesley

laptopcame with few months free trial of Norton,
that lapsed so I went to windows vista advanced and firewall.
run malware too.

When I tried to allow firefox through as a secure site it said it wasnt a secure site as it didnt have "Http" before it.

Cheers Dave x

xxxdarlingxxx

I am having the same problem.

Vista Home Premium & IE 7. Trying to download the latest MS updates, excluding IE 8.

It gets to 3% downloaded and then drops internet connection.

I reboot and I can reconnect to the Web but the updates are still not downloaded.

I have Norton.

edinburgh_lesley

dear d,
my windows updates all download ok but after that
when I go to hook onto the internet to view a webpage it wont let anything through
I'm sure the tech team here will sort us out !
Lesley x

davethorp

Norton seems to be a common factor so in lesley's case I'd recommend downloading "norton removal tool" - just google for it.

Run that (it may need to run as administrator in vista) and then try again