PC Option

Devaldoe

My son ordered a pc from PC Options, cost £830, which was received on 13 February 2009. On 14 March 2009 and error message was seen and the pc would no longer boot up. After several attempts to fix the problem via Customer Support, we were told they would collect the pc and check it over, but if no fault was found we would be liable for postage costs. However, we received a message saying that the motherboard needed to be replaced, which they did, but before they would send it back, they asked for £24.95 for collection of pc. We refused to pay, pointing out what they had said about postage costs. They refused to send the pc back to me. I have contacted the Office of Fair Trading who told me they were in breach of contract and to write to pc options giving them 7-10 days to return the repaired pc to me or I will take the matter further, ie small claims court. They have now returned the pc but still with the same error message !!!!
Can anybody help with this .... should I pursue this claim, or go to my credit card company. My son is very upset about this as he paid for it out of his savings and just wants his pc working

phlogeston

As the company seem to be totally unreliable, I would advise that you write to them (and your credit card company) stating that you wish to reject the goods as they are not fit for purpose.

Make sure all correspondence is in writing and send everything via registered post (or get a receipt of postage, which costs nothing).

Assuming you paid by credit card, the CC company will be liable for the goods as well a PC Options.