Can I get money refunded to a different account?!

Dawalka

Hi,

not sure if this is the right board, but sure if its not one of you helpful MSE's will be able to "bump" me there (or whatever it is you guys do!)

I have today received a letter from HBOS regarding a complaint I made a few months ago about unfair bank charges. Since the original complaint I have gone into a DMP with Payplan and am happily getting my life back on track. As a result I have effectively left the current account which said fees refer to to stagnate, and transfered all payments to a new basic account with Abbey.

Now the tricky part, the letter offers me £1309.00 as a settlement of my unarranged overdraft fees. Great! But does this have to be paid to the account with Halifax, thus lessening the overdraft (which with fees stands with a balance of around -£3200.00) or would this be seen as undue favourtism towards HBOS, against the terms of a DMP!? As it is these fees that got me in the mess mainly (obvious knock on of missed payments elsewhere and fees building up!) I am keen to have the money for me, rather than pay it back to them?!

The letter says "This offer is made without admission of liability" I assume meaning its not legal but a "goodwill" gesture (pft!) So can I ask for it to be paid to another account, like my Abbey account, so I can make a lump payment to Payplan so it clears all the debt equally and fairly!?

any legal minded boffins know where I stand? will HBOS just say screw you and take the offer away if I ask for payment to another account (because if it comes to it Id rather take it and lessen my HBOS debt!

I am thinking of writing to them and asking it to be paid to a neutral account so that I can make a one off payment to Payplan and all creditors get a fair amount, it is after all their fault i am in this mess with their unfair charges! As it is only a goodwill gesture on their part I expect them to say NO!

Has anyone had experience with getting the charges returned to another account?

Help greatly appreciated, hope someone can help!?

natweststaffmember

Dawalka wrote: »

Hi,

not sure if this is the right board, but sure if its not one of you helpful MSE's will be able to "bump" me there (or whatever it is you guys do!)

I have today received a letter from HBOS regarding a complaint I made a few months ago about unfair bank charges. Since the original complaint I have gone into a DMP with Payplan and am happily getting my life back on track. As a result I have effectively left the current account which said fees refer to to stagnate, and transfered all payments to a new basic account with Abbey.

Now the tricky part, the letter offers me £1309.00 as a settlement of my unarranged overdraft fees. Great! But does this have to be paid to the account with Halifax, thus lessening the overdraft (which with fees stands with a balance of around -£3200.00) or would this be seen as undue favourtism towards HBOS, against the terms of a DMP!? As it is these fees that got me in the mess mainly (obvious knock on of missed payments elsewhere and fees building up!) I am keen to have the money for me, rather than pay it back to them?!

The letter says "This offer is made without admission of liability" I assume meaning its not legal but a "goodwill" gesture (pft!) So can I ask for it to be paid to another account, like my Abbey account, so I can make a lump payment to Payplan so it clears all the debt equally and fairly!?

any legal minded boffins know where I stand? will HBOS just say screw you and take the offer away if I ask for payment to another account (because if it comes to it Id rather take it and lessen my HBOS debt!

I am thinking of writing to them and asking it to be paid to a neutral account so that I can make a one off payment to Payplan and all creditors get a fair amount, it is after all their fault i am in this mess with their unfair charges! As it is only a goodwill gesture on their part I expect them to say NO!

Has anyone had experience with getting the charges returned to another account?

Help greatly appreciated, hope someone can help!?

If do not pay into the HBOS account then the debt with HBOS still exists at the same level. I would ask Payplan what is the effect of that and if need be, they can argue your case for you. If you have priority debts, ie rent/mortgage arrears, council tax, utilities, I can see you arguing that they could pay direct to the priority debt arrears and therefore reducing your arrears. However, they have every right to tell you which account they repay the money to. Get some advice from the DMP provider firstly ie Payplan.
Have you got any credit card charges you could reclaim?(I suspect you might do so worth going after them as well).