PC World - need I say more?

marylou2121

Laptop died at 15 months old. PC World's own Tech Guys say it's the motherboard and uneconomic to repair. Got back to PC World under Sale of Goods. They won't accept their own report - want me to pay for an Independent one. Two questions really

1. Do I really need another report. Reluctant to spend more (their own report and removal of data from machine already cost £100).

2. Next step is Credit Card company - has anyone been successful going down this route?

Any advice welcome.

alared

1st step is down to trading standards to get their opinion of exactly where you stand.
A lot of retailers try to hide behind a one year guarantee and pretend that after that date you`ve had it.

The main question being,is it reasonable to expect a laptop costing X amount to last longer than 15 months?

After obtaining advice,no doubt more from this board,there is always the "small claims court",where for very little you could drag PC World and make them cough up.
That is to say if they even bother to turn up,in which case they lose.

https://www.moneyclaim.gov.uk/csmco2/index.jsp

marylou2121

Thanks alared, I've been part way down that road,I've decided that I'd go for reasonable life 4 years (laptop cost £429)

I was wondering if anyone knew of the specifics of my burden of proof that the fault was inherent.

alared

Try to get advice from Trading standards,office of fair trading or citizens advice.
Under the sale of goods act there is something about the onus being on the retailer to prove the item was OK and not for the consumer to prove it was "inherent".
But there could be a time limit.

Tozer

alared wrote: »

Try to get advice from Trading standards,office of fair trading or citizens advice.
Under the sale of goods act there is something about the onus being on the retailer to prove the item was OK and not for the consumer to prove it was "inherent".
But there could be a time limit.

For the first 6 months from purchase, the burden of proof is on the retailer to show that the item was not defective.