Orange livebox help

starM

Hi,

I have orange broadband and using Livebox - I still have invental usb wireless which I had sometime ago from Wanadoo. I recently retore my computer to factory settings and now having problems installing invental orange software on my Visa machine.

When I try to install the software it says Livebox error #583

Now according to Orange website this means:-

This message indicates that one of the wireless components of your Livebox hasn't been installed correctly. To fix the error:

• ensure that you've disabled any anti-virus software installed on your computer, then try to install your Livebox again.
• if you use Windows 2000 or Windows XP you'll need to have 'administrator' rights on your computer to install Livebox. You should ask the person that installed your computer to complete installation, or give your login 'admin' access
• you may also need to uninstall any other wireless connections, then uninstall and reinstall your Livebox

Now I dont have any Virus software installed on the machine yet. The livebox is working correctly becuase I have a laptop aswel and I am using orange wireless connection fine on it.

Any suugestion how this would be sorted?

Thanks
MS

damo24

Make sure that the Livebox is in pairing mode. You can usually do this by turning it off then back on or pressing a button on the box.

If it still doesn't work, I would do a search for the Vista version of the program.

Orange_Company_Representative

Hi there, I work for Orange and might be able to help.

Please send an email to [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL], including your personal contact details and username from this site, and I will give you a call to discuss.

In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.

Kind regards,

Jonathan
Orange Response Team