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company not made refund-what to do?

s100_2
Posts: 143 Forumite
bought goods form duvet and pillow warehouse in january. Some of the order was incorredt so returned the 3 wrong items. they have accepted that items have been received and claim refund made at the start of March. Still no money back on credit card. Have contacted the company - with only an email back saying 'thanks for your e-mail - your refund was made on the 11th March'
Have spoken to the credit card company who said to post a copy of the emails and they would look into it. I faxed them the infor they wanted at the end of march and have posted off copies a wwek ago. still no refund.
What are my rights and what should i do next?
Have spoken to the credit card company who said to post a copy of the emails and they would look into it. I faxed them the infor they wanted at the end of march and have posted off copies a wwek ago. still no refund.
What are my rights and what should i do next?
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:heartsmil When you find people who not only tolerate your quirks but celebrate them with glad cries of "Me too!" be sure to cherish them. Because these weirdos are your true family.0
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