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Dealing with management agencies
VfM4meplse
Posts: 34,269 Forumite
I am a leaseholder on a property and am really struggling to communicate with the company managing the freehold.
E-mails and letters go unanswered, phone messages aren't rtnd, when I do get through there is plenty of umming and ahhing but no satisfactory answer and no record of any conversation made, the accounts and property management side of the company clearly don't communicate and yet are so quick to send out threats and penalty notices despite payments and supporting information. There is just no joined up working.
Under ordinary circumstances I would complain to the MD but I am not confident of any kind of local resolution because my dealings with the firm over the past 5 years have been so poor. I'm not sure who these businesses are professionally accountable to, or is there a public sector agency that can help?
E-mails and letters go unanswered, phone messages aren't rtnd, when I do get through there is plenty of umming and ahhing but no satisfactory answer and no record of any conversation made, the accounts and property management side of the company clearly don't communicate and yet are so quick to send out threats and penalty notices despite payments and supporting information. There is just no joined up working.
Under ordinary circumstances I would complain to the MD but I am not confident of any kind of local resolution because my dealings with the firm over the past 5 years have been so poor. I'm not sure who these businesses are professionally accountable to, or is there a public sector agency that can help?
Value-for-money-for-me-puhleeze!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy
...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy
...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!0
Comments
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These people can give you all the advice you need. It's a government funded agency dealing with all aspects of owning residential leasehold property. http://www.lease-advice.org/The bigger the bargain, the better I feel.
I should mention that there's only one of me, don't confuse me with others of the same name.0
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