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Buyer opened PayPal dispute, can I claim from RM?
Bowling_4_Gold
Posts: 1,771 Forumite
Hi, A customer of mine has opened a dispute because he didn't recieve the item. On the RM website, it says they left a While you were out card but the buyer says he never got this. The item is now saying 'being returned to sender' so can I claim my initial outlay back from the RM for the postage? I don't want to refund him fully if I don't get my postage back... Cheers
The quickest way to become a millionaire is start off as a billionaire and go into the airline business.
Richard Branson
Richard Branson
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Bowling_4_Gold wrote: »Hi, A customer of mine has opened a dispute because he didn't recieve the item. On the RM website, it says they left a While you were out card but the buyer says he never got this. The item is now saying 'being returned to sender' so can I claim my initial outlay back from the RM for the postage? I don't want to refund him fully if I don't get my postage back... Cheers
I doubt it as RM completed their side of the contract.Terms & Conditions Apply0 -
No, you can only get a refund if they didn't deliver the item or lost it, neither of which has happened. You could raise a query with RM as if they did not drop a card (I have definitely experienced that happening to me a few times and only caught the said item after collecting a different item delivered 2 weeks later at the PO by coincidence). But don't think you'll get more then a pack of stamps or whatever goodwill gesture they suggest.0
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No, you can only get a refund if they didn't deliver the item or lost it, neither of which has happened. You could raise a query with RM as if they did not drop a card (I have definitely experienced that happening to me a few times and only caught the said item after collecting a different item delivered 2 weeks later at the PO by coincidence). But don't think you'll get more then a pack of stamps or whatever goodwill gesture they suggest.
Oh ok cheers. I will have to ask the buyer if they want to pay for re delivery then. ThanksThe quickest way to become a millionaire is start off as a billionaire and go into the airline business.
Richard Branson0
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