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Hotmail account has been hacked! Help please?

xxlaurissaxx
Posts: 2,253 Forumite
Hi guys I really need help as I am soooo scared and don’t know what to do –
I have 3 hotmail email accounts – 1. My Main account for Bank, Mobile, paypal etc
2 and 3 are for competitions.
All 3 accounts are linked so I can just switch between accounts for easiness.
Recently my boyfriend sent me an email to my main account and got a reply with this –
Hey friend,
How are you doing recently? I'd like to introduce you a very good foreign trading online company and the website is www.sugefac.com
It can offer you so many kinds of electronic products which you may be in need,such as laptops, gps, TV, cell phones, ps, MP3/4, motorcycles even several kinds of musical instruments and etc..
You can take some time to have a check ,there must be something you are interested in and you 'd like to purchase .
The contacts:
Mail : [EMAIL="sugefac@188.com"]sugefac@188.com[/EMAIL]
MSN : [EMAIL="sugefac@hotmail.com"]sugefac@hotmail.com[/EMAIL]
Hoping you can enjoy your shopping from that company !
Regards
This was set up as an automated reply from my account to any email I received people got this.
I am now really scared as I’m going into my emails and get delivery notices sent to all my contacts and people I do not know as someone has been trying to send emails from my account.
There are 2 more emails they are sending too, not just the one above.
- Hey friend,
How are you doing recently? I'd like to introduce you a very good foreign trading online company and the website is www.haoyunlaid.com
It can offer you so many kinds of electronic products which you may be in need,such as laptops, gps, TV, cell phones, ps, MP3/4, motorcycles even several kinds of musical instruments and etc..
You can take some time to have a check ,there must be something you are interested in and you 'd like to purchase .
The contacts:
Mail : [EMAIL="haoyunlaid@haoyunlaid.com"]haoyunlaid@haoyunlaid.com[/EMAIL]
MSN : [EMAIL="haoyunlaid@hotmail.com"]haoyunlaid@hotmail.com[/EMAIL]
Hoping you can enjoy your shopping from that company !
Regards
And –
Estimado amigo,
somos un mayorista electr!nico internacional en Shangai de China, nuestros productos son completamente nuevas y originales.
Sobre todo, nos vende toda clase de productos digitales, tales como iPod, ordenador port!til, TV LCD, c!mara, GPS, ps3, m!viles, motos, etc.
Si usted est! interesado, por favor venga a nuestra p!gina web para echar un vistazo.
Si a usted le gustar!a para algunos de ellos, p!ngase en contacto con nosotros. Gracias.
S i t i o: (w + w + w) . sikecn . (c + o + m)
M S N : sikecn2009( @ )hotmail. (c + o + m)
E - m a i l : sikecn( @ )188. (c + o + m)
F 42
I really do not know what to do and I am so scared as these people can probably see my account details and all my contacts. Is there any way apart from deleting my account to get rid of this? I am not technical minded at all and do not know what to do.
Also, My second email address keeps coming up with error report and telling me to end it now, then I send the error report onto Microsoft so they can log it.
Should I unlink my accounts so they cant see my other accounts?
Many Thanks
xLx
I have 3 hotmail email accounts – 1. My Main account for Bank, Mobile, paypal etc
2 and 3 are for competitions.
All 3 accounts are linked so I can just switch between accounts for easiness.
Recently my boyfriend sent me an email to my main account and got a reply with this –
Hey friend,
How are you doing recently? I'd like to introduce you a very good foreign trading online company and the website is www.sugefac.com
It can offer you so many kinds of electronic products which you may be in need,such as laptops, gps, TV, cell phones, ps, MP3/4, motorcycles even several kinds of musical instruments and etc..
You can take some time to have a check ,there must be something you are interested in and you 'd like to purchase .
The contacts:
Mail : [EMAIL="sugefac@188.com"]sugefac@188.com[/EMAIL]
MSN : [EMAIL="sugefac@hotmail.com"]sugefac@hotmail.com[/EMAIL]
Hoping you can enjoy your shopping from that company !
Regards
This was set up as an automated reply from my account to any email I received people got this.
I am now really scared as I’m going into my emails and get delivery notices sent to all my contacts and people I do not know as someone has been trying to send emails from my account.
There are 2 more emails they are sending too, not just the one above.
- Hey friend,
How are you doing recently? I'd like to introduce you a very good foreign trading online company and the website is www.haoyunlaid.com
It can offer you so many kinds of electronic products which you may be in need,such as laptops, gps, TV, cell phones, ps, MP3/4, motorcycles even several kinds of musical instruments and etc..
You can take some time to have a check ,there must be something you are interested in and you 'd like to purchase .
The contacts:
Mail : [EMAIL="haoyunlaid@haoyunlaid.com"]haoyunlaid@haoyunlaid.com[/EMAIL]
MSN : [EMAIL="haoyunlaid@hotmail.com"]haoyunlaid@hotmail.com[/EMAIL]
Hoping you can enjoy your shopping from that company !
Regards
And –
Estimado amigo,
somos un mayorista electr!nico internacional en Shangai de China, nuestros productos son completamente nuevas y originales.
Sobre todo, nos vende toda clase de productos digitales, tales como iPod, ordenador port!til, TV LCD, c!mara, GPS, ps3, m!viles, motos, etc.
Si usted est! interesado, por favor venga a nuestra p!gina web para echar un vistazo.
Si a usted le gustar!a para algunos de ellos, p!ngase en contacto con nosotros. Gracias.
S i t i o: (w + w + w) . sikecn . (c + o + m)
M S N : sikecn2009( @ )hotmail. (c + o + m)
E - m a i l : sikecn( @ )188. (c + o + m)
F 42
I really do not know what to do and I am so scared as these people can probably see my account details and all my contacts. Is there any way apart from deleting my account to get rid of this? I am not technical minded at all and do not know what to do.
Also, My second email address keeps coming up with error report and telling me to end it now, then I send the error report onto Microsoft so they can log it.
Should I unlink my accounts so they cant see my other accounts?
Many Thanks
xLx
0/2013
:beer:
:beer:
0
Comments
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Unlink them (I didnt even know you COULD link them to be honest)
Change the passwords on them ALL (And make them ALL different and quite secure eg 'lksff834htjg34jksdfmio34')
Check your bank account in case there are any transactions that shouldnt be there (Dont panic though)
Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds
reboot
Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log):idea:0 -
If it was set up as an auto-response in one of your accounts then that implies they have your password.......
It sounds like you can still login to your accounts though?
So...See where I am going?
If you can, you should immediately change your password for each account!
Make them something that consists of letters (bother upper and lowercase) and numbers and if hotmail allows it non alpha-numerica characters such as * $ £ etc. Not the same for each account either!Wins: Fillipo Berio Spray Oil0 -
Yeah I can still get in. Thing is that password is used for everything
I shall change them all now and unlink all the accounts just now.
Luckily im always skint so if they did try and take money out they would definately fail and not get anything hehe.
AlienRik - The things above ive to download will they harm my laptop or charge anything as i use my boyfriens work laptop as my pc is broken?
xx0/2013
:beer:0 -
xxlaurissaxx wrote: »Thing is that passwordis used for everything
There's your problem. You probably used it for something less secure, and it got compromised.
This is why you should always use a different password for every site.They say it's genetic, they say he can't help it, they say you can catch it - but sometimes you're born with it0 -
xxlaurissaxx wrote: »
AlienRik - The things above ive to download will they harm my laptop or charge anything as i use my boyfriens work laptop as my pc is broken?
xx
Everything I post is free to use and fine to use unless I say otherwise (And so long as you follow the instructions directly):idea:0 -
Please help, I have had the same thing happen somebody has hijacked my account and has been using it to send emails to my friends to try and sell their crap! I have changed my password immediately but when I tried to download the software that you have suggested it downloads but then when I try make it scan (can`t remember exactly what phrase u used) it doesn`t give me that option I am using a mac computer which doesn`t have windows installed would this make any difference. If I click open the download I get a new window that appears called system preferences and I`m not sure where to go from here. :mad:0
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This happened to a friend of mine and her contacts list was also deleted. (she had no idea - I was a recipient of the spam email and phoned her to let her know)
I found this page on the micro$oft forum which might help. You can contact them as the posters here did and they can reinstate your contacts list too.
http://windowslivehelp.com/community/t/43110.aspx
On the right side of the page there are links to other posters who are having the same problems.
You should disable your vacation message (or something like this it's called - I don't use hotmail myself) as it is this that is sending the emails.
Good luck,
MrsB.
It's only a game
~*~*~ We're only here to dream ~*~*~0
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