Scottish Power Taking The ....

DuWolf

Swapped from a pre payment meter last year to direct debit, was paying around £110 every 4 weeks on Gas/Electric. On the direct debit my Monthly payment went to £115 which i thought for the extra few days a month was a reasonable amount.
I got a bill around Nov last year saying I owed £200+ .. phoned them an they said this was a system error ... and ignore the letter.
Recieved one a few more months down the line for £300+ phoned again and apparently because a meter reading was taken then entered on there system it had caused an error with my Direct Debit for Electricity and the money for that hadnt been coming out. So now face a large bill and agreed with there CS rep to make they payments up to £150 a month.
Recieve a letter this morning telling me they have decided to automatically change the payments from £150 a month to £194.50. Phoned them and explained that my usage isnt that high and had agreed to pay the arrears over 12 months which is why the DD had increased by £35 a month and was met with the responce
" Who was it you spoke to ... ? Have you got a name ? "
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Then was told that £150 was not enough, and my monthly usage was, over the next several minutes several diff amounts untill I pushed that because the figures she was giving me were all under £150 that the arrears were still being paid as agreed earlier in the year. But they said no one had the authority to agree that over that period and all they were prepared to do is lower it again to £175.95 (They call it lowering , I call it raising it by £25)

I asked what my usage was ..... " we cannot answer that " .. then how can they set my payments higher if they dont have an idea ?

The only thing I have gained from them that my annual usuage last year was 1739kw.
They wouldnt give me a direct figure on how much was combined arrears due to there error, only the total I have to pay ...

Anyone know if there taking the proverbial urine ? Or infact them figures are correct ?
Annual usage 1739kw
16 Jan>19 Apr
Gas £325
Elec £215

Cardew

The annual usage of 1739kWh is quite obviously wrong. This would cost approx £200 for electricity or £60 for gas.

All telephone calls should be recorded and the operator should make notes on your account.

If a company has made an error, causing a build up of a debit balance, the normal procedure is to allow the custome the same period of time to clear that balance as it took to build up.

I suggest you write to them, not keep telephoning.