happy glaswegian

donnie666

i have been with the postoffice homephone for around two years now after switching from sky.
it started off as a good money saver,until i changed my number and had my package changed to broadband extra,then the problems started.

they told me that the telephone account and broadband accounts would be merged so that i would receive the full benefits of the extra factor.
i received my bills as normal by post and paid at the post office by payment card,everything up to date or so i thought.

i phoned around 4 weeks ago to find out what my bill would be for march as my wife accepted a few reverse charge calls and nearly collapsed when the said the bill would be over 300 QUID..
it seems that their system has had a fault and ive not been billed properly since last june and that i will have to pay for their CATASTROPHIC mistake.
i got a letter of apology and was told it only affected a small number of customers but i will still have to pay the money.aparnetly they still hadn,t merged the two accounts and i was still having to quote my old number when calling to query my account which cant be right, can it ???.
so far i have refused to pay the bill and they refuse to believe that i have paid any bills for the last six months even though i told them i paid at the local post office.surely the post office must have system link for customers who pay there so that it shows on the system that we have bills paid in full.
my wife phoned the postoffice the other day and a nice girl said that the system had recently been fixed and she would ask for an investigation to be started asap. but i wait with baited breathe as it has been the worst case of customer service i have ever come across in my life..

any input is most welcome...

have a nice day to u all.:rotfl::rotfl::rotfl::T:T:T:beer:

Buzby

Go with a professional telco instead?