We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

18185 being blocked by BT

del1001
del1001 Posts: 229 Forumite
in Phones & TV
For some reason I keep getting a pre-recorded message when I try to use the 18185 dialing service, the message says if you are on the BT Basic, Light User or In Contact Plus plans then you cannot use opt-out dialing services, and then the phone call ternimates, I wouldn't mind but I'm not on any of those plans, I'm on the Unlimited Evenings & Weekend plan.

Has anyone else had this problem, how did you overcome it, I've tried contacting BT via email but they don't seem to want to answer.

Comments

  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi del1001

    If you are on the Unlimited Evening and Weekends Plan then you should have no problems making outgoing calls. If you would like me to check your account then please reply to my PM with your details.

    Cheers
    Linda
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Le73Uq86Uv
    Le73Uq86Uv Posts: 336 Forumite
    edited 31 October 2009 at 5:01PM
    Deleted post
    Signature removed club member No1.

    It had no link, It was not to long and I have no idea why.
  • del1001
    del1001 Posts: 229 Forumite
    I'd just like to publicly thank Linda, Jackie and the team at BT for resolving the issue I had with my phoneline, it was nice that someone from a mega-sized company took the time & trouble to sort out one individuals problem, much appreciated :)


    For anyone that's interested, the problem was being caused by a "tag" being left on my line from years back by a previous occupant.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Le73Uq86Uv

    Yea I will explain for you. In Contact Plus provides a lifeline telephone service at very low cost, however this service is no longer available. It was ideal for people who needed to keep in contact but didn't make many calls. The service gave normal incoming call facilities.
    This was replaced with BT Basic. Customers who are in receipt of specific state benefits could be eligible to take up BT Basic.

    Cheers
    Linda
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • 1carminestocky
    1carminestocky Posts: 5,256 Forumite
    Cashback Cashier
    Could BT give an absolute assurance that 18185 (and the alternatives) won't be blocked from ALL phone packages at some stage in the future?
    Call me Carmine....

    HAVE YOU SEEN QUENTIN'S CASHBACK CARD??
  • KimYeovil
    KimYeovil Posts: 6,156 Forumite
    1,000 Posts Combo Breaker
    Why should such a stupid anti-competitive and unfair assurance be made? For fairness and freedom of choice BT should be free to be as abusive and predatory and selective as leeching competitors.

    Rather than calling for BT to continue to support it you should be calling for competitors to be blocked from blocking.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.9K Banking & Borrowing
  • 254.3K Reduce Debt & Boost Income
  • 455.2K Spending & Discounts
  • 246.9K Work, Benefits & Business
  • 603.5K Mortgages, Homes & Bills
  • 178.3K Life & Family
  • 261.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture